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May 2nd, 2024 03:42

Wireless mouse freezes and keyboard sticks

I use an attached keyboard and mouse with this laptop. If they are wired, they work just fine. Wireless devices don't work fine. A wireless mouse with suddenly freeze for a few seconds, then jump around the screen, making it totally frustrating. I've tried several different mouse brands, new batteries, and latest drivers without success. Any wireless keyboard will suddenly put a couple dozen copies of the last character that I typeeeeeeeeeeeeeeeeeeeee. Again, fresh batteries and latest drivers make no difference. It doesn't matter if they're plugged directly into a USB port, or into a port on a dock.

A wired mouse and keyboard works just fine. 

Any suggestions before I see how well this laptop works as a frisbee?

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16.8K Posts

May 2nd, 2024 07:50

You will need to provide your system model and the OS that is installed. 

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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