SupportAssist OS recovery keeps on loading

Question

I have an Inspiron 5580 that needs to have a factory reset. I have downloaded the right file on a USB stick and inserted it I the laptop.

The SupportAssist OS recovery started to load be it that's all it does. It has been loading for over an hour now and nothing else happens. It just says Loading.... Is this normal?

nyc10036 · Accepted Answer

all your options explained by Dell : https://www.dell.com/support/article/en-us/sln130027/factory-reset-restore-or-reinstall-microsoft-windows-on-a-dell-computer?lang=en

nyc10036 · Answer

If it crashed you may have a failing hard drive which no amount of factory reseting will help. I suggest you run Dell Diagnostics F12 to find out why the laptop is crashing.   .

nyc10036 · Answer

Why are you doing a Factory reset?

Even if you manage to get the laptop to from-the-factory condition, it will spend hours downloading and installing numerous Windows 10 updates.

All in all, a horrible idea!

.

spiderwitch66 · Answer

A horrible idea? Might be but if it works I wont have to buy a new laptop.  It crashed and this is the option I have.

spiderwitch66 · Answer

I have done that already w the help of a technician and the tip was to do this. My question is still the same. Is it normal that it just keeps loading without any hint of activity for several hours?

nyc10036 · Answer

No it is not normal. You have a problem and doing a factory reset isn't going to help.

MILA21 · Answer

i have to wait the loading

AlGadi · Answer

Dear, culd you post the result? I  am waiting for hours in the loading screen. And no instructions were presented here about the solution, or what to do in this case. I have an inspiron i15-3483-A2YP.

spiderwitch · Answer

I ended up with a replaced hard drive and motherboard

DCDangerous · Answer

Perhaps OP was selling his laptop?  A factory reset is a good and simple (if it works!) way to not have to spend hours doing all the stuff you mentioned. (Yes, it will still need to be done at some point, but not if OP was just interested in wiping and restoring to original condition)

EkkabNad · Answer

I have a inspiron 15 7000 and when my computer is left unattended the support assist recovery starts loading and fails to finish so my computer is forced to restart. I have tried to work through this with a technician 4/5 times and ended up getting a refurbished computer replacement. The same problem perists and they keep telling me that updating my bios is going to fix the problem... What can I do to get it to stop defaulting into the recovery mode?

U Satheesh · Answer

Hello spidewitch 66  Did your problem solved? If solved can you please suggest me a solution I got the same problem while I was trying to reset my dell laptop

U Satheesh · Answer

Hello Algadi Did you get the solution If your problem is solved can you please suggest me the solution

Inspiron

SupportAssist OS recovery keeps on loading

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