Support Assist NOT working

What model laptop and operating system? We users need to know that to help.

Inspiron 15 7000

Windows 10

If Dell SupportAssist is not working as expected, there could be a variety of reasons for the issue. Here are some steps you can take to troubleshoot and resolve the problem:

1. Check Internet Connection:

   • Dell SupportAssist requires an active internet connection to function properly. Make sure your internet connection is stable and working.

2. Restart the Computer:

   • Sometimes, a simple restart can resolve software glitches. Try restarting your computer and then launching Dell SupportAssist again.

3. Update SupportAssist:

   • If you're using an outdated version of Dell SupportAssist, it might not function correctly. Visit the Dell website and download the latest version of the software.

4. Run as Administrator:

   • Right-click on the Dell SupportAssist shortcut and select "Run as administrator." This can help ensure that the software has the necessary permissions to function properly.

5. Disable Antivirus/Firewall:

   • Your antivirus or firewall software might be blocking Dell SupportAssist from connecting to the internet or functioning properly. Temporarily disable these security software programs and check if SupportAssist works.

6. Clear Cache and Temp Files:

   • Over time, cached and temporary files can accumulate and potentially cause issues with applications. Clear the cache and temporary files on your system and try launching SupportAssist again.

7. Check System Date and Time:

   • Ensure that your computer's date and time settings are accurate. Incorrect date and time settings might cause issues with software updates and connectivity.

8. Reinstall SupportAssist:

   • If none of the above steps work, consider uninstalling SupportAssist and then reinstalling it. Sometimes, corrupted installations can cause issues.

9. Check for Windows Updates:

   • Make sure your operating system is up to date with the latest Windows updates. Some issues can be resolved by installing system updates.

10. Contact Dell Support:

    • If the issue persists after trying these steps, consider reaching out to Dell's customer support. They can provide more specific assistance and troubleshoot the issue further.

11. Alternative Support Methods:

    • If SupportAssist continues to have problems, you can also contact Dell's support directly through their website or by phone. They can guide you through troubleshooting steps and offer solutions.

Remember that troubleshooting software issues can sometimes be complex, and it might take a combination of steps to resolve the problem. If you're uncomfortable with any of these steps, consider seeking help from someone who is experienced with computer troubleshooting.

Solution does not work.

A new delivered G16 (including license Data Migration): from the start in march 2024 DataMigration is not availabe on the G16.  This week Support Assist updated itself, that is: it showed a message it was being updated. Since then, Support Assist is trying to initialise every time it is started. So i tried this soluiton : remove the Support Assist app, rebooted and reinstalled the Support Assist app. Same problem: keeps initialising.

What the heck is wrong at Dell with the Support System ? 

Not working since last update