Unsolved
2 Posts
0
7456
Problems with OS Recovery Tool
I have a Inspiron 15 3573 (2019 vintage) that is really running slow. I want to reinstall the OS, but can't seem to get the Dell OS Recovery Tool working. I've installed the latest version (X3VK8_WIN_2.3.7010.0_A00). I'm running the tool as Administrator, but its not recognizing any USB drive. I've tried three different drives (two 16GB SanDisk Cruzer Glides and one PNY 128GB).
Thoughts on how to proceed?
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
November 28th, 2021 06:00
I am assuming windows 10 is on the computer....
Power off computer. Remove all peripherals such as printer, external drive and speakers. Insert USB Recovery Tool in the correct port - see link below):
Inspiron 15 3000 Setup and Specifications | Dell US
Power on system, quickly start taping F12 key continuously to boot into Dell Preboot Menu. hopefully you'll see USB recovery drive now. If you still don't see recovery drive, I suggest creating a windows 10 installation media from Microsoft website, and then use it to reinstall windows 10.
How to Create Windows 10 Installation Media (Official Dell Tech Support)
https://youtu.be/DGcWddE6c4c
ARzeszut
2 Posts
1
December 3rd, 2021 09:00
Thanks, LSUFAN51.
I was able to download the Dell OS Recovery tool on another computer (an HP laptop; also running Windows 10) and use the tool to create the USB media. Using the USB media, I was able to reinstall the OS on the Dell Inspiron laptop.
At this point, I've done what I wanted to do.
Again, thanks for your suggestions.
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
December 3rd, 2021 14:00
ARzeszut
Thank you for the update....