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Problems with OS Recovery Tool
I have a Inspiron 15 3573 (2019 vintage) that is really running slow. I want to reinstall the OS, but can't seem to get the Dell OS Recovery Tool working. I've installed the latest version (X3VK8_WIN_2.3.7010.0_A00). I'm running the tool as Administrator, but its not recognizing any USB drive. I've tried three different drives (two 16GB SanDisk Cruzer Glides and one PNY 128GB).
Thoughts on how to proceed?
DELL-Nat M
Community Manager
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July 30th, 2024 19:21
We are aware that the current version of the Dell OS Recovery Tool is experiencing crashes when attempting to create media.
In the meantime, if you need a media creation tool, we recommend using the Microsoft Media Creation Tool as a temporary solution. This tool will allow you to create installation media for Windows.
If you are looking to restore your device, please use SupportAssist OS Recovery.
We apologize for any inconvenience this may have caused and thank you for your understanding. We will keep you updated on any progress regarding this issue.
If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
LSUFAN51
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November 28th, 2021 06:00
I am assuming windows 10 is on the computer....
Power off computer. Remove all peripherals such as printer, external drive and speakers. Insert USB Recovery Tool in the correct port - see link below):
Inspiron 15 3000 Setup and Specifications | Dell US
Power on system, quickly start taping F12 key continuously to boot into Dell Preboot Menu. hopefully you'll see USB recovery drive now. If you still don't see recovery drive, I suggest creating a windows 10 installation media from Microsoft website, and then use it to reinstall windows 10.
How to Create Windows 10 Installation Media (Official Dell Tech Support)
https://youtu.be/DGcWddE6c4c
ARzeszut
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December 3rd, 2021 09:00
Thanks, LSUFAN51.
I was able to download the Dell OS Recovery tool on another computer (an HP laptop; also running Windows 10) and use the tool to create the USB media. Using the USB media, I was able to reinstall the OS on the Dell Inspiron laptop.
At this point, I've done what I wanted to do.
Again, thanks for your suggestions.
LSUFAN51
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December 3rd, 2021 14:00
ARzeszut
Thank you for the update....
DELL-Nat M
Community Manager
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July 11th, 2024 14:59
The Dell OS Recovery Tool crashes during the image download process on some Windows 10 and Windows 11 computers with Microsoft .NET updates KB5037591 and KB5037587 installed. Use Dell SupportAssist OS Recovery to restore the Operating system on your computer.
Dell Engineering Teams are working on an updated version of the Dell OS Recovery Tool. No ETA. For now you can uninstall KB5037591 or KB5037587 from the computer. This allows the Dell OS Recovery Tool to restore full functionality.
If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
(edited)