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Laptop screen goes black, then comes back normal
Hi there.
i bought a Dell Inspiron 3585 last week for my other half.
its all been setup with everything she needs.
now, slight problem..
Some websites she visits, 9/10 times the screen will go black for 2-3 seconds then come back, but the pictures will be with just a green background.
when you refresh the webpage, it’ll do the same again.
the website is called: lensstudio.snapchat.com
it also happens on canva.com on certain pages.
any reason or ideas to why this is doing this? And any possible way I can fix this without sending the laptop back?
many thanks.
nyc10036
4 Operator
4 Operator
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5.6K Posts
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May 23rd, 2020 08:00
run Dell Diagnostics
Chrizla
3 Posts
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May 23rd, 2020 12:00
Nice one. Doesn’t help me though.
Chrizla
3 Posts
0
May 23rd, 2020 12:00
No errors when I run the diagnostics.
its just weird how it does it.
i might visit the shop and ask there and show them. Spending £480 on a laptop and having an issue like this doesn’t seem right.
nyc10036
4 Operator
4 Operator
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5.6K Posts
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May 23rd, 2020 13:00
If it is brand new, I'd just return it.
lan1991008
146 Posts
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May 24th, 2020 20:00
Hello, your problem is likely to be a graphics card problem, I suggest you return