INTEL Wireless AC 9462 issue-code 10

Did you try getting the card's driver from Dell Downloads instead of Intel? Code 10 is a driver problem.

Go to Dell Drivers and Downloads page for your model computer to get the Dell customized version of the Intel network card. There is an urgent Jan 2022 update for that card here-

Intel AX211/AX210/AX200/AX201/9260/9560/9462 Wi-Fi UWD Driver | Driver Details | Dell US

Here's the steps you can try.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for the Wireless driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.


Reset Network Settings
Open Settings.
Click on Network & Internet.
Click on Status.
Under the "Change your network settings" section, click the Network reset option.
Click the Reset now button.
Click the Yes button.



-Click Start, type CMD and run as administrator
-Copy and paste each of the commands below and hit enter.


netsh int ip reset


netsh advfirewall reset


netsh winsock reset


ipconfig / flushdns


ipconfig / release


ipconfig / renew


Once you entered all those commands restart your computer and try to connect.


If issue persist, let's download the updated driver
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and manufacturer post it here.

Dell Cares: I would request you to check support assist periodically to check drivers update.

The above is what I received from Dell Support when I asked them to notify people in Dell Chat that are having this problem. I guess they don't have a way of doing this. They also do not notify Dell owners that they should check support assist for driver and system updates. If I had known this when I first started having the WiFi driver problem it would have saved me a lot of hassle. 

Thank you for your feedback. We will pass on your suggestion to our product engineer team to improve our support through Applications.

My issue was solved by using the links that Dell Support provided to update the BIOS and Wi-Fi drivers. This is a problem with the Dell hardware. 

approach one-

1. device manager -> network adapter -> wireless ac xxxx
2. uninstall device (also select the checkbox to delete the driver software from machine)
3. download in separate computer
   https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=525fc&oscode=wt64a&productcode=g-series-17-3779-laptop
4. now transfer the downloaded driver to the machine with network issue
5. double click and install the driver
6. shut down and restart

if wifi list still empty another approach-

1. device manager -> network adapter -> wireless ac xxxx
2. uninstall device
3. find a lan cable
4. directly attach it with your machine and router
5. once you can browse internet, remove the cable

helpful resource: https://thegeekpage.com/fix-wifi-stopped-automatically-intel-ac-9560-code-10-error-in-windows-10/

Thank you. This was the only suggestion that worked. The key is the shut down versus restart.

Hi, I found an interesting fix that worked on all DELL models that had the problem with wireless. Access the BIOS, go to the connections menu and disable the option "Enable UEFI Network Stack", restart the notebook and see if it worked.

Thank you very much, this solved my issue.

Tested in a Dell Vostro 14 3000 (

This did not work for me. I have attempted restart and complete power off. My boyfriend was doing work on the computer and the wifi just stopped working and on devicer manager network adapters my wireless network is showing the code 10

Thank's @Eleison Jr . This fix work fine on our Dell Vostro 3500. I not undestand why!