Inspiron overheating when plugged in

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I am having the same issue. Would appreciate an update when solution is found. Thank you

I am having the same problem. I just bought this new Insiron 7391 a few weeks ago and when I use it, the bottom left gets to be burning hot. I have looked up the problem on google and it seems it could be a Windows Pro problem. The youtube videos I have found for a fix have not helped bc the power settings on my computer are not the same as in the help videos In task manager, it says my "system" is using 30% CPU and is in the red as high. Not sure how I can get this fixed. 

Check your Power Management settings =

Default Adaptive:

Adaptive — Automatically optimizes battery settings based on the user’s typical patterns. Recommended for users who want to “set it and forget it.”

Primarily AC — Extends battery life by lowering the charge threshold, so that the battery never charges to 100 percent capacity. Recommended for users who primarily operate the system while plugged into an external power source.

Custom — User selects when the battery starts and stops charging. Recommended for "Advanced Users".

Dell Command Power Manager User Guide

The heating problem in 7391 2 in 1 is genuine and it is not going.

DELL replaced my new system due to the heating issues. BUT THE NEW MACHINE TOO IS OVER HEATING.

This means there is some problem with the particular model and it would be good if DELL accepts the error and recalls all faulty machines. Otherwise customers will lose faith in the DELL BRAND. If such an expensive machine is heating.

They keep on giving excuses to Update WINDOWS, BIOS etc to solve the problem but it is still there.

Hope DELL can accept the real problems and stand up to its name by helping resolve this issue in such an expensive machine.

Regards. 

Hi, what GPU to you have?

Have you check your system BIOS to see if battery is set to "Hybrid"?

This stupid function enables the laptop to draw power from the battery when the laptop needs more power than the AC can provide - Either a design flaw or just being cheap with parts, not sure which.

Hybrid charge will seriously reduce your battery life.

Try disabling hybrid battery behaviour in system BIOs and see if that helps, if it does you may need to replace your AC with a large capacity AC.

But you may also have other problems, some of the symptoms you describe suggest something else

Thanks Adrian.

I have i5 8gb RAM 10th gen 512 gb ssd.

HWMonitor shows temperatures :

max / 98°C on 2% load while min / 35°C.

Sorry could not find hybrid under battery charge in BIOS.

Options I see are : adaptive, standard, Express charge, Primarily AC use, Custom.

Regards.

Mine's a similar case. My G5 15 5500 is just 3 months old and whenever I play games and charger is plugged in, 5-10 minutes into the game the unit just shuts off instantly. It's really frustrating. I've had Dell Support agents assist me on a few remedies like doing some Chipset and BIOS updates and change some BIOS settings (the F2 and F12 steps) but none of it really helped or improved the GPU/CPU temperature. Oddly, this is a common problem for Dell gaming laptops to think that the gaming series should be equipped with the proper system to endure and withstand extreme gaming usage as this is the main purpose of choosing between a standard notebook and gaming laptop. I was told by Dell that if the steps that they have recommended didn't work (which it didn't, unfortunately) then my laptop would need a system replacement (don't know exactly what they are pertaining to) but I made a follow up via email but I think they ghosted me so now, I don't know what to do next.

I had the same issue with my MSI, this worked for me.

Go to the power options. Click on advanced power settings. Find processor power management.
Maximum processor state is 100 by default. Set it to 99 for both case.

I had a similar issue with my Inspiron. The root cause was Google Chrome - I looked up all apps consuming battery power and Chrome came up with 90%.

Change your chrome settings

Under System -> Turn off the following settings to OFF -

• Continue running background apps when Google Chrome is closed
• Use hardware acceleration when available

In Windows, set your power plan to Balanced

• Set your power plan to Balanced

After I made these changes, its running a lot cooler and quiter too. Hope this helps