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July 24th, 2024 09:15

Inspiron keyboard issue

Hi.

I have an Inspiron 3505 and the keyboard has stopped working.  Keyboard back light illuminates and the mouse pad works.  On/off switch also works.  Pc works perfectly with an external keyboard just nothing at all from the laptop keyboard.

It has been dropped from a low height prior to the problem presenting.  What could have broken??

Thanks.

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24.1K Posts

July 24th, 2024 10:59

Could be anything from a physically damaged keyboard to a loose or disconnected keyboard cable.  

Open the system and make sure the keyboard is intact and connected.  Service manual:

https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3505-laptop/docs

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