Inspiron G5 15 5500, randomly blue scree, locking then hibernates

Hi @GreenBlade22  Please open the on-board Reliability Monitor to see timeline of events. There should be a date/time event that coincides with this problem. Open the events, they probably report the same issue.  Look for Microsoft error code and the other information that reveals the root cause. Please share an image, so that forum users can also see what you can see. Thank you. 

Already tried that a long time ago, did not fix the issue.

It only shows "Windows was not properly shutdown". I click on it, and there is no error code. It is probably because it goes into hibernation, and becomes unresponsive, so I just hold the power button to force a restart, which is why it probably says "Windows was not properly shutdown".

I found a solution! Go to msconfig, go to services, select "Hide all microsoft services" and then press disable all. This has worked for me, and I am able to run my games without my computer locking. If certain applications do not work, you can enable that specific service that the app requires. I think the issue is due to memory usage, and how disabling the unnecessary services frees memory up.

i too had this issue they replaced me 2 motherboards and till now i am facing same issue when i am caling them they are not talking after 5 minutes they are hanging my phone. and they replaced a renewed product for me in 2 months of usage and i asked them again they are saying sorry

Hi @sunny mannem  it is Dell policy to provide new replacement laptop if same fault is not fixed on third attempt. Please raise Service Request to ask if new replacement laptop will now be provided. 

Check my post history. "Locking" means its time to replace your battery.  I actually removed mine altogether and haven't had this problem since May.  I have to replace though because now I have another issue when, sign-in attempt gets disabled for 2 hours whenever I unplug my laptop or power outage, I guess due to no battery.  Great laptop dell.

hi. it's not a memory issues i have same issue 16Go of ram i did't find a fix for this issue 

i have the same issue did you find a solution help me please

it's a brand new G5 not an issue with baterie it's i guess in relation with the CPU overheating

there could be a couple of root problems, so I will list all of them that I remember
-most likely its memory constraints, adding a large page file/upgrading memory is one solution
          -you can also go to msconfig, and look at services that arent microsoft, disable the useless ones
-overheating is possible, so replace the thermal paste/fans or get a cooling pad
-there is alot of power related settings which i have no idea why dell specific computers hide, but you can use powershell/command prompt to force windows to bring them back, and one of them is called "Link State Power Management." Reactivating it will show it in the advanced power options in control panel, once you do that disable the maximum power savings for both of them.
-you can try disabling windows hibernation since i think thats what it does when it randomly "shuts off" and becomes unresponsive till you hold the power button to turn it off.

If it isn't any of those it is out of my knowledge.

Please share photograph of Blue Screen so that Dell Community users can see your Stop code, and What failed, see following example. Thank you. 

Blue Screen stop code and what failed