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January 18th, 2024 17:50

How to fix a device showing 2 amber and 4 white lights?

If your device is displaying the pattern of 2 amber lights and 4 white lights, it indicates a Memory/RAM failure. Follow the steps below to troubleshoot and resolve the issue:

  1. Shutdown Your Device: Ensure your device is powered off completely. If it's on, shut it down properly.

  2. Disconnect Power: Unplug the power adapter and remove the battery (if applicable). This ensures a complete power cycle.

  3. Re-seat the Memory Modules: Open the access panel to your device's memory modules. Carefully remove and then re-seat each memory module. Ensure they are properly secured in their slots.

  4. Check for Loose Connections: Examine other internal connections, ensuring all components are securely in place. This includes any peripheral cards and cables.

  5. Power On: Reconnect the power adapter and battery, then power on your device. Observe if the issue persists.

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November 17th, 2024 17:11

Hi!

I have a Vostro 5401 and I’m having the same issue. It’s been a while since I’ve opened my laptop, and now that I’m doing so, the keyboard lit up, the fan is working, yet the screen is still black. I’m getting 2 amber lights followed by 4 white lights.

I have tried a couple of tricks I saw online, yet nothing has worked so far. 

I’m happy for suggestions that don’t include removing the battery since it is internal and I don’t have the right equipment.

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