How to fix a device showing 2 amber and 4 white lights?

If your product is in warranty, you can easily reach out to tech support right here. Just click the Get Help Now button at the bottom right corner of the page.

The button is marked with a help icon for easy recognition as per the picture below:

Now, if you prefer to troubleshoot your system on your own, please note that a pattern of 2 amber lights and 4 white lights indicates a Memory/RAM failure. Follow these steps to resolve the issue:

1. 1. Shutdown Your Device: Ensure your device is powered off completely.
      
      
   2. Disconnect Power: Unplug the power adapter and remove the battery (if applicable).
      
      
   3. Re-seat the Memory Modules: Open the access panel to your device's memory modules. Carefully remove and then re-seat each memory module. Ensure they are properly secured in their slots.
      
      
   4. Check for Loose Connections: Examine other internal connections, ensuring all components are securely in place.
      
      
   5. Power On: Reconnect the power adapter and battery, then power on your device. Observe if the issue persists.
      
      

   6. If reseating the memory doesn't fix the issue, try performing a Hard Reset: 

      • Turn off your computer.
      • Disconnect the power adapter from your computer.
      • Remove the base cover.
      • Disconnect the battery cable.
      • Press and hold the power button for 20-30 seconds to drain the flea power.
      • Install the battery.
      • Install the base cover.
      • Connect the power adapter to your computer.
      • Turn on your computer.
        
        

Important:  If the pattern of 2 amber and 4 white lights started after a RAM upgrade, it is likely that the RAM is not compatible with the system.

Helpful video: