What is the system model and the OS installed? Have you ran the diagnostics and if so what were the results?
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Any updates Mohd Mohammad? You were able to run Dell Off-Line Diagnostic to check the Hardware within the computer?
1. Power off computer
2. Power on computer, quickly start tapping F12 key continuously until you see Dell Preboot Menu. In the menu, select Diagnostic. Report back any error codes.
You installed or downloaded latest windows updates onto the computer?
DELL-Jesse L
Moderator
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17.9K Posts
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January 23rd, 2026 11:52
What is the system model and the OS installed? Have you ran the diagnostics and if so what were the results?
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
LSUFAN51
4 Operator
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6.5K Posts
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January 25th, 2026 18:00
Any updates Mohd Mohammad? You were able to run Dell Off-Line Diagnostic to check the Hardware within the computer?
1. Power off computer
2. Power on computer, quickly start tapping F12 key continuously until you see Dell Preboot Menu. In the menu, select Diagnostic. Report back any error codes.
You installed or downloaded latest windows updates onto the computer?
https://support.microsoft.com/en-us/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a
You installed latest Dell chipset drivers, firmware and applications onto the computer?
Drivers and Downloads
Please, keep in mind, if your computer is outdated, the computer will experience a lot of problems such as heating, freezing and slowness.