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G5 15 5587 Keyboard problems on the system
I have a problem with the bottom horizontal row z, x, c, v, m,>, < and some other keys (Enter, num pad 5 and 6) on the keyboard. These keys can work after, for example, video games, where I often use only WASD and some keys. This problem appeared after updating the BIOS to 12.2.2 and Factory Reset Windows. I suspect a problem in the software and in the drivers. Maybe someone came across the same problem and solved it?
EthanL123
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May 18th, 2020 03:00
I came across a similar problem when I updated my drivers, but my E,O,P,I,and R keys are intermittently non responsive when my PC runs at higher temperatures. The problem also occasionally occurs at resting temperatures but is far less frequent. No idea what caused or what will fix the problem.
AdrianG001
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May 18th, 2020 05:00
Check if the keys are stuck on keyboard. Another step you can try is to check the keyboard functionality in safe mode and see if it exhibits the same behavior there as well.
To use On screen keyboard:
GatoGuey
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May 25th, 2020 08:00
Lots of people have this issue:
https://www.dell.com/community/Inspiron/G5-5587-Keyboard-Problems/td-p/7440598/page/3