2 Posts
0
12518
G15 5515, AWCC not working
Hey I got a dell g15 5515 laptop with the rtx 3050. Now I have all of the latest drivers straight from dell and the latest geforce drivers if that's relevant but the command center just doesn't work. To be more precise it starts ( very slowly and sometimes just crashes) but then there's a message that there's a new update and it's downloading new components and it just does nothing the bar doesn't move or anything and I can't use the app (yes I have reinstalled it a few times). This also makes the pc unusable as all of the Internet bandwidth goes to it. But then I got another problem my keyboard didn't come with the g key. But it works inside the command center fn+F9 activates g shift just fine and the fans go turbo mode but when I turn it off nothing happens and sometimes a laptop reset doesn't help. That with the combination of the other problem is making me question the use of this programm as I have uninstalled all the other bloatware but I do find the button semi useful which is why I'm asking for help.
l290
2 Posts
2
December 19th, 2021 03:00
Rigthtyo Sorry about that but I managed to Fix it. What I did was instead of reinstalling the Alienware software outright I went into Settings>Apps>(On the Alienware comand center)Advanced Options>Reset and I didn't even know that existed in windows but it worked the update followed normally and even though it said it would delete the apps data My profiles remained so that was interesting. Oh and also after the update the game shift works now. I'm still mad that the keyboard doesn't have a cool G on it though.
DELL-Cares
Moderator
Moderator
•
25.6K Posts
0
December 19th, 2021 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
jallen78919
1 Message
0
May 29th, 2022 19:00
You my good friend saved the day!!! You are my hero, thank you very much. and ya repair/reset on apps I didnt know either. Until now that is.
cadbob
1 Rookie
1 Rookie
•
4 Posts
0
June 22nd, 2022 11:00
I found to Completely Uninstall with Revo or Similar and remove all traces of Command Center and OC Control. (Dell Needs a Clean Utility) Once done reboot.
1. Start Services.msc
2. Stop Alienware Client Management Service (Just Stop leave it in Automatic, the reason being if not stopped step-3 is fruitless)
3. Delete Folder c:\ProgramData\Dell\UpdateService (Just Folder UpdateService)
4. Install Alienware Command Center
5. Enjoy!!!!
rstear
41 Posts
0
December 12th, 2022 08:00
Your solution to "Reset" worked for me. LIke you, I didn't even know you could do souch a thing.
sekroots
7 Posts
0
February 14th, 2023 13:00
Hello.
My alienware command center is not working on a brand new installation of Windows 11 on a Dell G3 3500.
Hey DELL: can you fix it please?
sekroots
7 Posts
0
February 15th, 2023 07:00
Any solution DELL?
ctolunguc
1 Message
0
November 4th, 2023 04:29
Same problem here just yesterday I got a new rig. but the commend center is not working!!!its frustrating and annoying tbh. you pay above avarage price, atleast chech everthing before shipping. its unacceptable to receive a new product that doesnt work properly.
the above mentioned fix didnt work for me :( I have reseted and repaired in the settings but its still not working.
(edited)
rahul._.sah05
1 Rookie
1 Rookie
•
1 Message
0
April 14th, 2024 09:31
@l290 thank you that helped a lot i had tried various methods before this and non worked .