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737
February 4th, 2021 09:00
Dell G5 5500 - SN530 512GB drive hitting critical temperature and shutting down
Hi,
Bought this laptop in July 2020. The drive is constantly hitting the warning (83 degrees) and critical (85 degree) thresholds within ~15 minutes of gaming.
HWInfo64 states both limits for the drive have been hit and exceeded for ~150 minutes to date. The laptop continues to lock itself and shut down and this is the only device I can see having temperature issues after finally bringing the GPU/CPU performance down to acceptable thermal levels.
Seeing as I cannot return this laptop, what are my options here?
marcushh
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February 4th, 2021 21:00
Make sure your bios is at the latest level; make sure you're at the latest AWCC and AWOC... also, check your vents and make sure there isn't any packing (plastic) over the vents, or lint (dirt) in the vents.
If the system cannot vent the heat, its gonna shut down.
marcus
MoltenChips
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February 10th, 2021 12:00
Hi, Yes, I had updated all software as per the Dell driver and update page. I tend to check weekly and update as required.
After speaking to/working with a tech support agent it has been decided an on-site visit to replace some parts is the next step.
I agree with you on the need for adequate venting - when under any load the G-key is always engaged and the back of the laptop elevated ~2.5cm to give the fans some clearance for airflow.
Here is hoping the new part(s) solve for the SSD issue. I had installed a WD SN750 (2280 ff) in the neighbouring m.2 slot beside it (the SN530 - 2230 ff) and it does not exceed 61 degrees under max sustained load so it appears to be fine despite the similar lack of airflow in this area of the case.
I'll update after the swap.
marcushh
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February 10th, 2021 12:00
Very well, best of luck to you.
While you have that thing open, you might want to vacuum the vents air-flow channels throughout the case. You can use a drinking straw to get into tight places:
Plug the end of your vacuum tube with paper towel wrapped around a drinking straw... control the pressure with the cylindrical slider valve near the end of the vacuum tube. You can also trim the straw(s) to get into tight places; it always works best to vacuum in the reverse direction to the normal airflow past the vent, or in the channel. Be sure to vacuum the bottom air vent intakes.
marcus