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September 19th, 2022 10:00
Dell G15 Gaming Laptop not turning on, Blank screen
My laptop screen is not turning on, Power turned on as i can see the keyboard lights turn on but there is nothing on the screen. Also i can see the charging light is blinking as white light 3-4 times then yellow light 3-4 time in sequence.
AdrianG001
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August 14th, 2023 09:23
Experiencing a Dell G15 Gaming Laptop that won't turn on and displays a blank screen can be concerning, and there could be various reasons behind this issue. Here's a step-by-step guide to help you troubleshoot and potentially resolve the problem:
1. Check the Power Adapter and Outlet:
2. Perform a Hard Reset:
3. Test Different Power Outlet:
4. Check for LED Indicators:
5. Test with External Display:
6. Re-seat RAM and Storage:
7. Check for Overheating:
8. BIOS Reset:
9. Perform a System Restore:
10. Contact Dell Support:
Remember that troubleshooting hardware issues can sometimes involve complex steps. If you're not comfortable with these steps, seeking assistance from Dell's customer support or a professional technician is advisable.
DELL-Nat M
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October 30th, 2024 17:06
If you're experiencing power issues with your laptop, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page.
The chat button is marked with a help icon for easy recognition, as shown in the image below:
ejn63
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September 19th, 2022 11:00
See if you can get a screen test to work. Hold D through powerup. You should see a series of screen self-tests initiate.
If the screen tests OK, the LED blink interpretations are below; it appears to be a firmware issue.
https://www.dell.com/support/manuals/en-us/g-series-15-5515-laptop/dell-g15-5515-service-manual/system-diagnostic-lights?guid=guid-812a5e3e-a7b5-4c9e-8850-f71aefd4484e&lang=en-us
If so, see
https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet
Dhananjay07
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September 19th, 2022 12:00
It seems, I am having 2 times amber,4 times white issue - Memory or Read-Only Memory (ROM) failure. is there any solution for it??
AdrianG001
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September 20th, 2022 22:00
For fixing the black screen of your Dell laptop, unplugging and detaching its battery is often suggested. Along with this, you can also hold down the Power button of the device. On releasing it after 30 seconds, the laptop may turn on.
Akkito69
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August 13th, 2023 06:24
@Dhananjay07 what was the fix bro at least post that !!!!
avipars
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August 15th, 2023 08:51
Plug into charger and maybe try to connect to external display? and see if you can get output
AdrianG001
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August 16th, 2023 10:23
When your Dell G15 gaming laptop is not turning on and you're seeing a blank screen, it can be caused by a variety of factors. Here's a step-by-step troubleshooting guide to help you identify and potentially resolve the issue:
Check Power and Connections:
Power Button and Hard Reset:
External Display:
Brightness and Display Output:
Battery Drain:
Remove External Devices:
Check RAM and Storage:
Hardware Disconnect:
BIOS/UEFI Reset:
Faulty Hardware:
Warranty Support:
Remember that troubleshooting hardware issues can sometimes be complex, and if you're not comfortable with the steps involved, it's best to seek help from a professional technician or Dell's support services.
Pravin.np
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September 17th, 2023 09:39
@Dhananjay07 similar issue I am also facing how did you get resolve?
Sreyamariam
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October 14th, 2023 11:00
Hello my computer also same problem please tell how to solve this problem
rajasekar k
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November 15th, 2023 09:06
@Pravin.np Hi Pravin
I'm having the same trouble did you find a solution?
Marwah
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December 30th, 2023 02:58
Was the problem solved? Please answer
masterdoyle
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January 3rd, 2024 15:08
This is an ongoing (and as far as I know, unsolved issue). It seems to be caused by the drivers that nvidia updated about 6-9 months ago. Before that, my system worked just fine.
After restoring the system, it worked again. Then I updated drivers and it broke out again, only working with external monitors. The most recent nvidia driver update (Dec 2023) killed external monitor display as well, so now I have nothing.
Someone please fix this issue!!
(edited)
Dennies1234
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February 1st, 2024 18:17
@Dhananjay07 did you fix it,facing the same problem
Griffypopcorm12
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February 17th, 2024 01:36
I had the same problem. I unplugged the battery and held the power button for a little over a minute.fixed the problem for me.