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October 24th, 2020 10:00
Critical error message. No bootable devices found
Hi. I have tried all the fixes on here by pressing F2 to go into the BIOS. However when I go into the boot sequence I cannot add or delete a boot option as there is nothing in the boot option list. Desperate to get back online so any advice would be appreciated Thanks
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Janet A
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November 2nd, 2020 04:00
I am ready to continue with the troubleshooting. Thank you
Janet A
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November 2nd, 2020 04:00
yes I have but there are no bios on the boot list
DELL-Jesse L
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November 2nd, 2020 04:00
Janet A
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November 2nd, 2020 04:00
My dell pc is inspiron 7790 A10 system Bios 1.6.4 . Version build 4400.08 UEFI ROM
Janet A
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November 2nd, 2020 04:00
I have tried the options sent but I cannot get past the screen pre boot system performance check. Critical error message. No bootable devices found. I can only access via f2 or f12 not safe mode unless there is another way in? Thanks
Dell-Geoffrey R
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November 2nd, 2020 04:00
We will surely be glad to assist you.
DELL-Jesse L
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November 2nd, 2020 05:00
DELL-Jesse L
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November 2nd, 2020 05:00
Janet A
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November 2nd, 2020 05:00
Dear Jess
I have done all of that last night but have done it again and still nothing showing in bootlist. I have uploaded photos to my account which are viewable for you to see. Thanks....awaiting next steps
Janet A
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November 2nd, 2020 05:00
I have put them on a public bootable devices file on my account. Thank you for you help
Janet A
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November 2nd, 2020 06:00
I cannot find a link on my phone for private message but they are public files on my account...no bootable devices
nyc10036
6 Operator
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5.6K Posts
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November 2nd, 2020 06:00
@Janet A
Your second and third photos show that you are able to access the BIOS on your AIO 7790.
For those helping her, note that she has a desktop PC not a laptop.
I hope you hear from the Dell technical support team.
Personally I think your hard drive has died which explains why you cannot boot from it.
nyc10036
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November 2nd, 2020 06:00
@DELL-Jesse L
her photos are here : https://www.dell.com/community/media/gallerypage/user-id/4167452/tab/all
DELL-Jesse L
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November 2nd, 2020 06:00
Janet A,
We will need to have your computers hard drive replaced. Your warranty is collect and return to depot for service. Send me in a private message your name,address, city state,zip code, country, country code, email address, and phone number.
Janet A
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November 2nd, 2020 07:00
There is no private message on my mobile phone. If I put these details here can you then delete message? Thanks