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January 13th, 2020 11:00

BOTH CTRL KEYS NOT WORKING - 2020

Hi. The same problem were in forum in 2015.

My Control keys also suddenly stopped working in my Inspiron 5770.  Please help.

PS: ctrl on virtual (on-screen) keyaboard are working. I have windows 10, bios was updated.

BR, Moscow, Russia

Upd: while i additionally push place on laptop under fn and win buttons, only then both "ctrl' work. 

IMG_1869.JPG

1 Message

August 17th, 2020 00:00

I have 2 DELL laptops with keyboards that don't work correctly. Usually the ctrl/alt/a/z/q keys. On one of the laptops we had the keyboard replaced and within a month it was not working again. This is a critical DELL error, which from searching, has been happening for years. We won't be buying anther DELL again. 

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4K Posts

August 17th, 2020 03:00

Go to
start > control panel > ease of access > Make the keyboard easier to use

There is an option that says:
Turn on Sticky Keys

If the box is checked, uncheck it.
If it is unchecked, then check it.
(You just do this by clicking on the little box next to it). When you have checked/unchecked it, click on apply and then click ok.
Then try using the ctrl button again to see if it works this time.

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