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Blue Screen
My Inspiron keeps shutting down to a blue screen and gives me an error message. The message reads " Your device ran into a problem and needs to re-start. We are collecting some error info and then we will re-start for you" I have tried to run the diagnostics test through the Dell Support but the computer shuts down before the test is completed. Help!!
Dell-Brad L
Community Manager
Community Manager
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2.5K Posts
0
July 22nd, 2022 15:00
Status update, Dell-Cares helped to reinstall Windows 11.
Steps performed can be found in this Dell Support video:
DELL-Cares
Moderator
Moderator
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26K Posts
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June 8th, 2022 08:00
Hello, we see you are looking for assistance. Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag.
XPS_Man
5 Practitioner
5 Practitioner
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2.4K Posts
0
June 8th, 2022 11:00
Run the hardware test Outside OS environments . Reboot to F12 menu and choose diagnostics.
If the tests are passed.
Run WhoCrashed and it will read last crash dumps and tell you the exact file causing the issue.
AdrianG001
4 Operator
4 Operator
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4K Posts
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June 15th, 2022 23:00
Windows 10 crash errors are collected in Problem Reports and referenced against other crash data that is available online. To access Problem Reports, follow these instructions:
, then type "problem reports."