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77
Black screen help needed
Dell inspirion 15 3000
will start up allows password then black screen
starts up allows password desktop shows then black screen
2 mths out of warranty any help please 😁
Unsolved
1 Rookie
•
4 Posts
0
77
Dell inspirion 15 3000
will start up allows password then black screen
starts up allows password desktop shows then black screen
2 mths out of warranty any help please 😁
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ejn63
10 Elder
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August 25th, 2023 15:08
Start with the Dell diagnostics -- press F12 a few times at powerup and choose "diagnostics" from the start menu.
CarolR123
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August 25th, 2023 15:30
@ejn63 came up with critical error
rebooted but wont go past dell logo
😁
ejn63
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August 25th, 2023 16:16
The error will have a number code associated with it -- that's needed for troubleshooting. It'll look something like 2000-0142 and have a validation code attached.
CarolR123
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August 26th, 2023 06:40
this is what shown
@ejn63
ejn63
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August 26th, 2023 10:47
You need to open that message to see what the error code is.
CarolR123
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August 26th, 2023 16:41
@ejn63 hovered over message but it does not open
pressed advanced it ran through loads of tests and passed
any other way I can find this code you telling me about please and thank you for trying to help 😁
ejn63
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25.7K Posts
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August 26th, 2023 17:30
@CarolR123
Go into setup (F2 at powerup). Is the hard drive or solid state drive listed or is it missing? I suspect you have a failed drive.