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2 Posts
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636
August 19th, 2020 20:00
AMD Driver doesn't even show up in Device Manager
Been four days since my device manager doesn't recognize any AMD Driver, it only appears INTEL HD Family Graphics. I've had tried everything, clean install, actualize BIOS (double checked compatibility), actualize drivers. Format pc, nothing. I have a Dell Inspiron15R 5537 Intel Core i7 with AMD HD 8850M Graphic card (now gone).Please help I have tried the Cleanup utility AMD program, I've tried the old Driver with the Catalyst controller, ALL IS UP TO DATE (In previous issues Catalyst was my salvation). Now it doesn't even show up in the device manager and don't get me started with the ADRENALIN 2020 CONTROLLER/ Drivers. The driver that shows up is hidden and is the wrong one. I've tried to unistall it, to clean install, sometimes code 45 appears other time it appears code 31. It's a real mess.
AdrianG001
6 Operator
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4K Posts
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August 20th, 2020 02:00
When you installed the AMD generic driver and it came up a different model that is quite normal but what shows up is either the same family or series or Rebrand model as your GPU card and the driver should work and be compatible.
But to show your exact GPU card you must install Dell's own AMD Driver which is customized to work with all your laptop's features and GPU card.
I suggest you first re-install all of Dell's Intel and AMD Driver including updating your BIOS to A12 which is the latest version.