Hi,
I lost my dongle and I am trying to connect the keyboard and mouse to this and it is not working as it seems like it is not being recognized by the dongle. I used DELL universal receiver software and followed the instructions provided here.
Is my keyboard simply too old?
Mary G
4 Operator
4 Operator
•
20.1K Posts
0
February 2nd, 2022 10:00
Wrong model dongle. It lists which KBs are compatible. KM713 is not listed. Note the software directions say--
NOTE: The only keyboard or mouse that uses the Dell Universal Receiver Control Panel software is the Dell Premier Wireless Keyboard WK717.
Try searching for KM713 dongle from a private seller. Or just buy a new KB and mouse.