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Emcgrabs - inability to be selective
Hello All,
Has anyone else had issues whereby they would like to run a selective EMCGRAB. I notice this more so on the Unix platform than Wintel. For a number of years I have mentioned this to EMC CS but to no avail so I wonder if there are others in the forum membership who have experienced this issue and can maybe get EMC to listen via the forums.
All calls to EMC nowadays require a grab before anything gets progressed, which is annoying, time consuming and pointless in many instances - specifically when it relates to management hosts which have connections to large numbers of arrays and you want a grab to troubleshoot a GNS issue.
Please post back your experiences either way.
Cheers,
Neil
Has anyone else had issues whereby they would like to run a selective EMCGRAB. I notice this more so on the Unix platform than Wintel. For a number of years I have mentioned this to EMC CS but to no avail so I wonder if there are others in the forum membership who have experienced this issue and can maybe get EMC to listen via the forums.
All calls to EMC nowadays require a grab before anything gets progressed, which is annoying, time consuming and pointless in many instances - specifically when it relates to management hosts which have connections to large numbers of arrays and you want a grab to troubleshoot a GNS issue.
Please post back your experiences either way.
Cheers,
Neil
sysmgr1
128 Posts
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April 9th, 2007 07:00
What do they do with all this info they gather?
How do they securely handle this info?
How do they securely dispose of it when they are done?
Do they use this data for internal marketing purposes?
Why are EMC folks so aggressive in collecting this data?
A controlled selective grab utility sounds like a great idea.
MarkF4
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June 25th, 2008 19:00
Mark Foreman
Open Systems Forum Admin
RRR
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June 26th, 2008 05:00
xe2sdc
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June 26th, 2008 06:00
EMC employees should try to look carefully at SRs .. But customers shouldn't worry to send grabs to EMC
xe2sdc
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June 26th, 2008 06:00
I think you have to choose between receiving a lot of calls and emails of CEs and RTS asking for details and logfiles or shipping all those informations to EMC via a single grab.
Since EMC works H24, giving EMC every possible detail may help in speeding up problem resolution. Maybe I'm a little bit biased, however I don't think we are so "aggressive"
If you collect only "selected" infos and what you collected isn't enough to solve your problem ?? EMC have to call you back and ask for more .. Why don't give EMC any possible detail and trust your vendor
RRR
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June 26th, 2008 06:00
If I had to count what percentage EMC actually reads without me telling them that there's an EMCGRAB output attached to the SR, I guess it's like in 20% of all cases the attachments are actually read and in all other cases I have to tell people there's an attachment.
PedalHarder
465 Posts
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October 26th, 2008 18:00
-symmid : bypass|prompt - Bypasses Symmetrix or prompts for each Symmetrix detected.
The default behavior is to collect for all arrays, but using the above parameter will provide user control over the array(s) the grab will collect data on.
Hope this helps
Regards
Jason