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March 11th, 2016 13:00

PS4000 firmware upgrade failed

Event ID: 30.4.1 Array firmware update from version V6.0.11 to 7.0.1 failed. Reason: Another copy of update is already running. .

I am trying to upgrade from 6.0.11 to 7.0.1 so I can add my new ps6100 to the group.  The FTP seems to go fine when I do it from the group management gui.  But when it gets to step 2 starting upgrade it fails before reaching 1%

My other ps4000 upgraded without issue. 

Any thoughts?

2 Posts

March 12th, 2016 11:00

Greetings Don,

This issue was solved.   It was an issue with the controller, the controller had been up for over 500+ days.  So support had me initiate a restart on the controller, once that was complete I ran the upgrade to 7.0.1 from the other controller without issue.  Then I did upgrade to 7.1.5 to match the new hardware I am installing and when the new hardware is joined to the group I will upgrade to the current 7.1.X

Thanks for the assist

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