This post is more than 5 years old
6 Posts
0
8059
PS6110 showing critical error but there is nothing wrong?
Hi All,
I have a PS6110 which had a battery failure on the controller.
I have swapped the controller and all hardware is showing up as OK now.
But the array is still saying critical error.
Status view:
And these are the latest event logs:
Do I have to clear any status?
Everything seems to be working just fine.
Thanks
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
1
June 20th, 2016 08:00
Hello,
I believe this issue is resolved in current firmware, the workaround is to connect serially to the passive controller and issue a restart. Alternatively, you can remove the passive CM and wait one minute, then re-insert. Either should clear the error condition.
Regards,
Don
sewalz
6 Posts
0
June 20th, 2016 20:00
Thanks a lot, that is exactly what did it. I removed it for a minute, pushed the controller back in and it cleared.
Thanks
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 21st, 2016 10:00
Hello,
You are very welcome. I'm glad it was a quick fix.
What version of EQL firmware are you currently running? I believe this issue is resolved in the current EQL firmware.
Regards,
Don
sewalz
6 Posts
0
June 21st, 2016 20:00
I am currently running version: V6.0.9 (R387139)
Which I know is rather old, I haven't found a maintenance window to upgrade yet but it is on the cards.
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 22nd, 2016 09:00
Hello,
Yes, that is a bit old. Hopefully, you can find some time soon.
On the support website, with the firmware downloads there is a PDF on how to configure servers to they can better handle the failover that's part of the firmware upgrade procedure. It's more important to set them properly, to protect against a H/W failure that causes a failover vs. a firmware upgrade restart which you can control. If you are ready for the unexpected failover, you should have no issues with the firmware upgrade. Especially when done in a low I/O period.
Upgrade path: 6.0.9->7.1.12->8.1.4->9.0 (If you want to get to most current firmware) You can stop at 7.1.12 or 8.1.4 if you like. I would suggest at least 8.1.4.
Regards,
Don