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EqualLogic PS6610E - Replacement drive status is offline
Dear Team,
We tried replacing a failed HDD with a new Dell Part Number. Make, Model and revision is same like the other member disks. But the drive status is offline always.
Can someone please let me know is there any way to bring the HDD back to online?
I am copying the recentevents
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tklis49301> member select tklis49307 show controllers
___________________________ Controller Information ____________________________
SlotID: 0 Status: active
Model: 70-0480(TYPE 18) BatteryStatus: ok
ProcessorTemperature: 55 ChipsetTemperature: 43
LastBootTime: 2024-02-26:16:08:21 SerialNumber:
Manufactured: 06AH CN-0KPDMH-77921-6AH-0047
ECOLevel: C00 CM Rev.: A01
FW Rev.: Storage Array Firmware BootRomVersion: 4.7.9
V10.0.3 (R469188) BootRomBuilDate: Wed Jun 11 10:28:33
EDT 2014
_______________________________________________________________________________
_______________________________________________________________________________
SlotID: 1 Status: secondary
Model: 70-0480(TYPE 18) BatteryStatus: ok
ProcessorTemperature: 0 ChipsetTemperature: 0
LastBootTime: 2024-02-26:16:07:04 SerialNumber:
Manufactured: 076N CN-0KPDMH-77921-76N-0020
ECOLevel: C00 CM Rev.: A01
FW Rev.: Storage Array Firmware BootRomVersion: 4.7.9
V10.0.3 (R469188) BootRomBuilDate: Wed Jun 11 10:28:33
EDT 2014
_______________________________________________________________________________
______________________________ Cache Information ______________________________
CacheMode: write-back Controller-Safe: disabled
Low-Battery-Safe: enabled
_______________________________________________________________________________
tklis49301> member select tklis49307 show disks
Slot Type Model Size RPM Status Errors SMART Health
---- -------- ---------------- ----------- ----- --------- ------ ------------
0 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
1 SAS(HDD) ST6000NM036A 5.46TB 7200 online 0 ok
2 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
3 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
4 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
5 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
6 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
7 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
8 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
9 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
10 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
11 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
12 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
13 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
14 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
15 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
16 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
17 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
18 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
19 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
20 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
21 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
22 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
23 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
24 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
25 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
26 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
27 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
28 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
29 SAS(HDD) ST6000NM0014 5.46TB 7200 online 0 ok
30 SAS(HDD) ST6000NM0105 5.46TB 7200 offline 0 ok
31 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
32 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
33 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
34 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
35 SAS(HDD) ST6000NM036A 5.46TB 7200 spare 0 ok
36 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
37 SAS(HDD) ST6000NM036A 5.46TB 7200 online 0 ok
38 SAS(HDD) ST6000NM0014 5.46TB 7200 online 0 ok
39 SAS(HDD) ST6000NM036A 5.46TB 7200 online 0 ok
40 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
41 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
42 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
43 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
44 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
45 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
46 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
47 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
48 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
49 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
50 SAS(HDD) ST6000NM0014 5.46TB 7200 online 0 ok
51 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
52 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
53 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
54 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
55 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
56 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
57 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
58 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
59 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
60 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
61 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
62 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
63 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
64 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
65 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
66 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
67 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
68 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
69 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
70 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
71 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
72 SAS(HDD) ST6000NM0014 5.46TB 7200 online 0 ok
73 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
74 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
75 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
76 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
77 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
78 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
79 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
80 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
81 SAS(HDD) ST6000NM0014 5.46TB 7200 online 0 ok
82 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
83 SAS(HDD) ST6000NM0105 5.46TB 7200 online 0 ok
===================================================
tklis49301> member select tklis49307 disk select 30 show
______________________________ Disk Information _______________________________
Slot: 30 Status: offline
Model: ST6000NM0105 Revision: DE43
Size: 5.46TB Errors: 0
Rpm: 7200 SectorSize: 4096
Health: ok
DELL-Chris H
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August 1st, 2024 14:01
Santoshdangle,
The issue you are seeing is due to the drive not being an Equalogic drive. What I mean is that trying to match the dell part#s and replace the drive that way normally won't work. The reason being is that EQL drives are the same drives that are used in MD's and Compellents systems, but Dell will load the correct firmware on the drive before we send out the replacement drive. So while the part numbers can be the same, the firmware that is loaded isn't the same.
Let me know if this helps.
dwilliam62
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August 1st, 2024 22:51
@DELL-Chris H
Slight correction, the firmware is the same, a code is added that allows the EQL (or MD, CML) to recognize the drive as EQL certified. So if someone tried to copy the firmware from an EQL drive on to an OEM drive that would not work.
They will need to buy a drive from a 3rd party that is a EQL certified drive.
Regards,
Don
#iworkfordell
John Lynch - L3
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August 12th, 2024 23:35
As Don said above, there is a chance someone tried to copy the metadata onto a drive that is not EQL certified. And while this is actually possible to due, many online vendors do not have the tools to actually do so correctly which is why it so often fails.
The first 100 bytes or so hold the license info, followed by the firmware. the system scans the drive for the license first and foremost, and if it is not present the system will not accept it regardless of the EQL firmware being present.
However, it will flag the disk as 'Not Approved' instead of 'Offline' .
I see that you are running the latest firmware revision on your controllers. Which means you can still access the Group Manager in updated browsers. Does the group manager so the disk as 'Offline' or 'Not Approved'?
One other thing you should check is the actual MFG Part number, as 'ST6000NM0105' is Seagate's generic model number which you can use in any system, even PCs if you really wanted.
What you are specifically looking for on the disk label is this part number: 1US27Z-150 . This the actual part number Seagate uses for ST6000NM0105 specifically meant for EqualLogic.