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December 6th, 2012 12:00

DiskExtender Migration from Centera to ATMOS issues

We have vendor migrating from Centera to ATMOS using Disk Extender. The migration works but continually gets intermittent errors below whcih they fear slow it down. DAta is fine once on ATMOS.

Running DX 6.5.0.440 SP3 path 1

Centera 4.1.0-3672-1-0

ATMOS

ERR 11/30/2012 07:07:54 (0D48) [XmsEmc.cpp, 3824] A Centera hardware error is encountered
ERR (4294957195, FP_SOCKET_ERR, "Error on network socket").
ERR 11/30/2012 07:07:54 (0D48) [Dm_Media.cpp, 3727] Failed to delete file
ERR \Annotation3\2012.11.28\1.2.840.113619.2.278.3.531423784.875.13
ERR 53746056.627.97 from media NARDs3-ATMOS-001 (16686,
ERR XERR_MEDIA_SERVICE_OFFLINE, "The media service is offline.").
ERR 11/30/2012 07:08:26 (1330) [XmsEmc.cpp, 3694] A Centera hardware error is encountered
ERR (4294957195, FP_SOCKET_ERR, "Error on network socket").
ERR 11/30/2012 07:08:26 (1330) [Dm_MediaMoveQueue.cpp, 967] Move of file

Network sees no issuse on ATMOS IP or DX host. ATMOS see no issues either.

December 6th, 2012 22:00

From the above errors it appears there is some Centera issue. Please raise a support reqest and we can look at the issue.

regards
Sreenidhi

105 Posts

December 7th, 2012 10:00

Centera case is still open under SR 51648264

Scott Cuthbertson

Storage Management Specialist III

SAN/Unix/Data Protection Services

Catholic Health East

Information Services MS 103

3805 West Chester Pike - Suite 100

Newtown Square, Pa. 19073

www.che.org

Office: 610.492.3859

Work Cell: 484.844.0688

Email:scuthbertson@che.org

Alternate Email: uds-teammembers@che.org

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