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Trouble installing R94481 drivers
After some research, I figured out that my audio drivers somehow got corrupted. I downloaded the proper drivers for my Dell 3000, however, the R94481 exe file won't unzip completely.
During extraction an error message states: "Cannot create Sys\Cleanup.exe. The system cannot find the file specified."
Evidently, this file is mandatory for the installation process to fully execute. My install stalls at about 33% through and will not continue, requesting that Sys\Cleanup exe Disk 1 is to be inserted.
Can anyone help me out? I've had no audio for over a week now.
Thanks,
Meg
Alexandra_P
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January 18th, 2009 16:00
Easiest things first:
1) Rule out a corrupted download of the R94481 file - delete the one you have and try again. Also, on that download page is a link to other versions - you can try an older one just to see if you can get it working.
2) Try a clean install: Remove Soundmax (usually what ADI calls the driver) from Add/Remove Programs. Then go to device manager, right click and uninstall the driver under Sound. Reboot; when the hardware wizard comes up just cancel it. Then try running the install again.
If that doesn't do it, then you can try bypassing the self-extraction:
1) Download a free unzipping utility if you don't have one already. I use AlZip (it works well and I like the name) but there are a ton of good ones out there.
2) Use that to extract the R94481.exe file manually into a folder instead of letting it self-extract. Just keep track of where you tell it to extract - the default location for the self-extractor would probably be C:\Dell\Drivers\R94481 .
3) After it's extracted, go back to the folder where you extracted it and find the setup.exe file and see if it will run the actual driver installation.
msrobertson
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January 18th, 2009 18:00
I did everything that you suggested above, and still nothing. The same request for installing Disk 1 with the file Sys\Cleanup.exe comes up in a separate text box.
Oddly, though, I didn't see anything pertaining to SoundMax or Analog Devices in my Add/Remove Programs list. But, I was able to get to the Hardware list and uninstall the SoundMax driver without a problem.
I don't understand why the setup file keeps asking for a file that doesn't exist when I have downloaded the Dell Driver Bundle from the company's website. There shouldn't be any missing files at all.
Alexandra_P
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January 18th, 2009 20:00
Something clearly isn't right, and I don't think it's the package either. If it was a lot more people would be screaming about it. Something is preventing it from running properly. Just to be sure - this is XP, not a Vista upgrade, right?
Couple of Hail Mary's:
1) Try installing it in safe mode (F8 at the boot screen).
2) Your security software could be blocking it. Try disconnecting from the internet (for safety), disable whatever firewall/antivirus you have, then try installing it.
Beyond that, I'm not sure what else to try, other than starting over and trying to figure out why you lost audio in the first place a week ago. System restore may be worth a try.