Start a Conversation

Unsolved

This post is more than 5 years old

T

90178

January 24th, 2015 08:00

New graphics card(s) not recognized. PCI-e slot dead?

I have a new Dell 3847. I need 2 monitor support so I bought a Sapphire Radeon R7 240 card and a 600w power supply. 

Installed the power supply first without issue. 

Disabled onboard graphics.

Shut down computer, removed cables. 

Installed new graphics card and connected VGA cable as per install instructions. 

Re-booted computer and no signal to monitor. Tried this with a different graphics card that is currently working in another computer and same result. Seems like PCI-e slot is dead. 

Any other suggestions? 

I am less than 30 days into my 2 year warranty, but I can't see how to get warranty support other than fee based. Can someone give me a link?

Thanks in advance. 

....Jim

20 Posts

January 24th, 2015 09:00

Other stuff I've tried:

Same procedure with onboard graphics not disabled. 

Graphics card driver has been installed and is most up to date version. 

Installed card but connected VGA cable to onboard graphics (get an error message on boot up saying that port has been disabled and won't work)

9 Legend

 • 

47K Posts

January 24th, 2015 18:00

INTEL Multi Display is available if its not disabled in bios.  Monitors don't work automatic you have to enable them WHILE hooked up. R7 240 does not require a new power supply.  The Dell 305W power supply is EPS12v. Minimum replacement is Corsair CS750M.

$29 Joes crab shack power supplies don't work. ATX is Not sufficient.

You need 20W minimum on the 5VSB rails.  I have an R7 250E and stock power supply with 4GHZ Core I7 and 16 gigs of ram and 4 monitors and it works fine with the stock 305W power supply.

 

 

20 Posts

January 25th, 2015 08:00

Thanks for the reply. 

FYI, this is the card SAPPHIRE R7 240 2GB DDR3 WITH BOOST

It specifies 400w minimum. I assume 600w is not a problem. It is EVGA 600B power supply (better than Joe's Crab shack? :-)  ). 

In the BIOS, Intel Multi Display is an option that is part of the ONBOARD GRAPHICS option. I assumed it only affected onboard graphics vs. a separate graphics card. 

Note: I've disabled Security on boot in the BIOS (suggested elsewhere as a solution). 

I enabled INTEL Multi Display in the BIOS. Reinstalled the card and connected VGA cable to it. Still no signal to the monitor. Then I connected monitors to onboard and the graphics card. It booted!

But on the onboard graphics connected worked. I looked in Device Manager and it had a second display adaptor: Microsoft Basic Display Adaptor. I ran update the driver (even though I had installed the driver without the card installed. 

Now I am getting a checkerboard screen on the card-connected monitor and blank on the onboard connected monitor (but there is a signal). The checkerboard is on for a bit, then off.  Re-booted, no change. 

Disconnected card-connected monitor, Re-booted. 

The R7 showed up as a Display adaptor in Device Manager. I re-installed the driver (directly from the exe file). It ran without errors and it now shows as operating properly in Device Manager. 

Re-booted with card-connected monitor. Blank screen for a while, then the checkerboard pattern. 

20 Posts

January 25th, 2015 09:00

Re-installed Catalyst software and it asked me to re-boot (first time it has done that). 

Catalyst Control Centre now shows up a a menu item when I right click on the desktop. Checked driver update and used their driver detect software to pick the right driver. There is a newer driver (mine was from the Sapphire website and was dated Sept 2014). Updated driver. Took quite a bit longer than previously. Re-booting. 

PC really seems to be running slowly.

Disabled onboard grapics through device manager and re-booted with monitor connected to graphics card. More of the checkerboard pattern. 

20 Posts

January 25th, 2015 09:00

Re-installed Catalyst software and it asked me to re-boot (first time it has done that). 

Catalyst Control Centre now shows up a a menu item when I right click on the desktop. Checked driver update and used their driver detect software to pick the right driver. There is a newer driver (mine was from the Sapphire website and was dated Sept 2014). Updated driver. Took quite a bit longer than previously. Re-booting. 

PC really seems to be running slowly.

Disabled onboard grapics through device manager and re-booted with monitor connected to graphics card. More of the checkerboard pattern. 

20 Posts

February 21st, 2015 06:00

RMA'd the video card and it turns out that I had a bad card. So it looks like all the things I did up to the point where I got a checkerboard pattern worked!

No Events found!

Top