Unsolved
This post is more than 5 years old
10 Posts
0
3146
DSM Essentials Network Monitor and DSM Essentials Task Manager service not running
Just Installed Dell Essentials v 2.3.0.1721. try to add servers, but no luck:
If I try to manually start the services, got this in the Win event Viewer:
Log Name: System
Source: Service Control Manager
Date: 12/7/2017 4:17:22 PM
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER
Description:
A timeout was reached (30000 milliseconds) while waiting for the DSM Essentials Network Monitor service to connect.
Event Xml:
schemas.microsoft.com/.../event">
7009
0
2
0
0
0x8080000000000000
9871
System
SERVERl
30000
DSM Essentials Network Monitor
6F006D006500640063006E00650074006D006F006E000000
Log Name: System
Source: Service Control Manager
Date: 12/7/2017 4:17:22 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER
Description:
The DSM Essentials Network Monitor service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
schemas.microsoft.com/.../event">
7000
0
2
0
0
0x8080000000000000
9872
System
SERVER
DSM Essentials Network Monitor
%%1053
6F006D006500640063006E00650074006D006F006E000000
Log Name: System
Source: Service Control Manager
Date: 12/7/2017 4:17:27 PM
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER
Description:
A timeout was reached (30000 milliseconds) while waiting for the DSM Essentials Task Manager service to connect.
Event Xml:
schemas.microsoft.com/.../event">
7009
0
2
0
0
0x8080000000000000
9874
System
SERVERl
30000
DSM Essentials Task Manager
6F006D0065007400610073006B006D00670072000000
Log Name: System
Source: Service Control Manager
Date: 12/7/2017 4:17:27 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER
Description:
The DSM Essentials Task Manager service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
schemas.microsoft.com/.../event">
7000
0
2
0
0
0x8080000000000000
9875
System
SERVER
DSM Essentials Task Manager
%%1053
6F006D0065007400610073006B006D00670072000000
Log Name: Application
Source: Application Error
Date: 12/7/2017 4:17:25 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER
Description:
Faulting application name: DSM_OMSE_TaskManager_64.exe, version: 2.3.0.1721, time stamp: 0x59398658
Faulting module name: i-ms-win-crt-runtime-l1-1-0.dll, version: 6.3.9600.18821, time stamp: 0x59ba86db
Exception code: 0xc0000135
Fault offset: 0x00000000000ece70
Faulting process id: 0x2088
Faulting application start time: 0x01d36fb9ecd50547
Faulting application path: D:\Program Files\Dell\SysMgt\Essentials\bin\DSM_OMSE_TaskManager_64.exe
Faulting module path: i-ms-win-crt-runtime-l1-1-0.dll
Report Id: 2aa91192-dbad-11e7-940a-00155d83650a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
schemas.microsoft.com/.../event">
1000
2
100
0x80000000000000
5264
Application
SERVER
DSM_OMSE_TaskManager_64.exe
2.3.0.1721
59398658
i-ms-win-crt-runtime-l1-1-0.dll
6.3.9600.18821
59ba86db
c0000135
00000000000ece70
2088
01d36fb9ecd50547
D:\Program Files\Dell\SysMgt\Essentials\bin\DSM_OMSE_TaskManager_64.exe
i-ms-win-crt-runtime-l1-1-0.dll
2aa91192-dbad-11e7-940a-00155d83650a
Log Name: Application
Source: Windows Error Reporting
Date: 12/7/2017 4:17:27 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: SERVER
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: DSM_OMSE_TaskManager_64.exe
P2: 2.3.0.1721
P3: 59398658
P4: i-ms-win-crt-runtime-l1-1-0.dll
P5: 6.3.9600.18821
P6: 59ba86db
P7: c0000135
P8: 00000000000ece70
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DSM_OMSE_TaskMan_e0d5f90197d2518e28441bd929e3d6c7e356e_5ecf06a4_1f15f465
Analysis symbol:
Rechecking for solution: 0
Report Id: 2aa91192-dbad-11e7-940a-00155d83650a
Report Status: 4100
Hashed bucket:
Event Xml:
schemas.microsoft.com/.../event">
1001
4
0
0x80000000000000
5265
Application
SERVER
0
APPCRASH
Not available
0
DSM_OMSE_TaskManager_64.exe
2.3.0.1721
59398658
i-ms-win-crt-runtime-l1-1-0.dll
6.3.9600.18821
59ba86db
c0000135
00000000000ece70
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DSM_OMSE_TaskMan_e0d5f90197d2518e28441bd929e3d6c7e356e_5ecf06a4_1f15f465
0
2aa91192-dbad-11e7-940a-00155d83650a
4100
Log Name: Application
Source: Windows Error Reporting
Date: 12/7/2017 4:17:27 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: SERVER
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: DSM_OMSE_TaskManager_64.exe
P2: 2.3.0.1721
P3: 59398658
P4: i-ms-win-crt-runtime-l1-1-0.dll
P5: 6.3.9600.18821
P6: 59ba86db
P7: c0000135
P8: 00000000000ece70
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DSM_OMSE_TaskMan_e0d5f90197d2518e28441bd929e3d6c7e356e_5ecf06a4_1f15f465
Analysis symbol:
Rechecking for solution: 0
Report Id: 2aa91192-dbad-11e7-940a-00155d83650a
Report Status: 0
Hashed bucket:
Event Xml:
schemas.microsoft.com/.../event">
1001
4
0
0x80000000000000
5266
Application
SERVER
0
APPCRASH
Not available
0
DSM_OMSE_TaskManager_64.exe
2.3.0.1721
59398658
i-ms-win-crt-runtime-l1-1-0.dll
6.3.9600.18821
59ba86db
c0000135
00000000000ece70
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DSM_OMSE_TaskMan_e0d5f90197d2518e28441bd929e3d6c7e356e_5ecf06a4_1f15f465
0
2aa91192-dbad-11e7-940a-00155d83650a
0
The server where is installed, is Win 2012 R2, patched, with feature WSUS installed.
What is wrong?
AlexitoTheGreat
10 Posts
0
December 8th, 2017 15:00
I had to use OME version 2.2,
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=PM2X9
That works ok.
DELL-Shivendra K
685 Posts
0
December 28th, 2017 03:00
Hi, thanks for the query.
Please get in touch with Dell Support, they can take a closer look and help resolve this problem.