OpenManage Enterprise Email Alert Time Shown in UTC

Hi,

Potential Causes and Solutions

1. OME Server Timezone:

   • Check OME Server Timezone: Ensure the OME server's system time is set to the correct local time and timezone.
   • Verify OME Configuration: Confirm that the timezone is correctly configured within the OME application settings. Sometimes, there might be a discrepancy between the system timezone and the OME's internal setting.

2. Email Client Timezone:

   • Verify Email Client Settings: Check if your email client (Outlook, Gmail, etc.) is correctly configured to display time in your local timezone.
   • Test with Different Clients: Try accessing the email from a different email client to isolate if the issue lies with your primary client.

3. Alert Generation Timezone:

   • Review Alert Configuration: Examine the specific alert configuration to see if there's an option to specify the timezone for the alert. Some systems allow you to override the system timezone for specific alerts.
   • Check for Timezone-Related Settings: Look for any timezone-related settings within the alert creation or modification options.

4. Data Processing and Display:

   • Investigate OME's Time Handling: It's possible that OME stores event data in UTC and converts it to local time only when displaying it within the interface. However, email alerts might be generated using the stored UTC time.
   • Check for OME Bugs or Limitations: If the above steps don't resolve the issue, consider checking Dell's support forums or contacting Dell support for known issues or limitations related to timezone handling in OME.

Additional Tips

• Synchronize Time: Ensure all systems involved (iDRAC, OME server, email client) are synchronized with a reliable time source like NTP.
• Test with Different Alerts: Create a test alert with a specific time to verify if the timezone issue is consistent across all alerts.
• Check Email Headers: Inspect the email headers for any time-related information that might provide clues about the issue.
• Consider Timezone Conversion: If you can't directly change the alert time, you might be able to manually convert the UTC time to your local time using a timezone converter tool or spreadsheet.

By systematically addressing these potential causes, you should be able to identify and resolve the timezone discrepancy in your OME email alerts.

Would you like to provide more details about your environment, such as the OME version, email client, and specific steps you've already tried? This information could help narrow down the possible causes.

Do you have any questions about the steps outlined above? Feel free to ask for clarification.

References:
[1] https://dell.to/3yeeUwU
[2] https://dell.to/3LDXxsj
[3] https://dell.to/3WEBLuZ
[4] https://dell.to/3Yfmceb
[5] https://dell.to/3WEBMz3
[6] https://dell.to/3YhJa4k
[7] https://dell.to/3y2NHx9