OME v4 not emailing alerts

Hi,

I remembered you from another post. I'll assume you deployed OME from OVF fresh. Hence, configuration wise you have redone it since you mentioned the test email is working fine. Have you enabled the debugging log in TUI, did the logs show any traces if the alert were sent out? 

@DELL-Joey C​ 

Hi Joey,

I enabled debug logging and sent a test SNMP from an iDRAC, I downloaded the logs but do you know what location I can find those events?

@Dell -Charles R​ 

Hi Charles,

We imported the settings from our previous OME 3.10 appliance, I double-checked and everything looks like it is still configured correctly. I do see the SNMP test message alert in OME, but it's not emailing them to me. 

@Dell -Charles R​ 

Hi Charles,

I previously created a test policy that would email all SNMP alerts to me, and I used the same steps as that video. I just tried changing the target device group, and changed the target email to a gmail account, but no change with either. OME is configured to send emails to our spam appliance, which then routes them internally. The test email shows up, but no other email traffic is being logged from OME. 

@KevinA-REJIS 
Did you find solution for your issue?

@GeertC​ 

Hi GeertC,

I was out of the office all last week so didn't get a chance to work further on it. I opened a support case with Dell, I'll post the results once we get it figured out. 

@KevinA-REJIS​ 

For me the fix was , to change the SMTP address from FQDN to IP.
I left the IP for several day, then when i changed it back to FQDN it kept working :-) 

I had the same issue following a successful migration, and it was very puzzling. After finding this solution, within Application Settings > Alerts > Email Configuration, I added some characters to the end of what I had in 'SMTP Server Network Address', Applied, then changed it back to normal. Emails came in after that! Thanks.