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Rob Burrowes

1 Rookie

 • 

71 Posts

857

March 7th, 2023 16:00

OME Update File not in catalog for DSS 8440

We have an older, and a brand new DSS 8440. OME says for both "Update file not in catalog"

Is there something I need to add, to get these two hosts included, or is this a fault on the Dell end?

RobBurrowes_0-1678234860138.png

 

The last catalog update was downloaded by OME, had a creation date of Feb 27 2023

 

Rob Burrowes

1 Rookie

 • 

71 Posts

April 11th, 2023 20:00

A 99% working version. It is missing some packages. I just need to find a little time to look them up. I also made up the bundleID and gave a fake path, but neither upset OME, and it now works with the packages listed (a copy/past of an R740, minus a few entries that looked server specific).  

bundleID = "PH088DH_WIN64.823" bundleType = "BTW64" dateTime = "2023-03-05T22:35:33-06:00" identifier = "12345678-1b08-4bf4-9a9d-2bdaf8b03527" path = "PEDSS8440-WIN64-PH088DH.xml" releaseID = "PH088DH_WIN64.823" schemaVersion = "2.4" size = "6222839040" vendorVersion = "PH088DH.823" predecessorID = "12345678-b380-4400-a468-32e59138696f" >
lang = "en" > System Bundle (Windows x64)PEDSS8440 v823
value = "SBDL" >
lang = "en" > Dell System Bundle
lang = "en" > System Bundle (Windows x64)PEDSS8440 v823
value = "SM" >
lang = "en" > Systems Management
key = "3" prefix = "PE" >
lang = "en" > PowerEdge
systemID = "088D" systemIDType = "BIOS" >
lang = "en" > DSS8440
osCode = "WIN64" osVendor = "Microsoft" >
lang = "en" > Microsoft Windows x64
lang = "en" />
lang = "en" />
path = "Express-Flash-PCIe-SSD_Driver_NVT8R_WN64_2.0.8.1611_A08_01.EXE" />
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path = "Express-Flash-PCIe-SSD_Firmware_34C36_WN64_1.2.1_A06.EXE" />
path = "Express-Flash-PCIe-SSD_Firmware_3F3N1_WN64_1.2.2_A04.EXE" />
path = "Express-Flash-PCIe-SSD_Firmware_68KK4_WN64_1.3.1_A03.EXE" />
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DELL-Joey C

Moderator

 • 

3.4K Posts

March 7th, 2023 21:00

Hi @Rob Burrowes,

 

You do not need to add, as it is mostly in the catalog list. I've checked the catalog.xml, DSS 8440 is not listed. I've also checked support matrix, OME 3.9, DSS is unsupported. I would suggest raising a ticket by contacting the support, to check if any reasons it has been left out

Rob Burrowes

1 Rookie

 • 

71 Posts

March 8th, 2023 13:00

Logged a ticket against one of our DSS 8440s, siting an iDrac issue, as I couldn't see how to do so against OME itself. 

Rob Burrowes

1 Rookie

 • 

71 Posts

March 8th, 2023 20:00

That didn't work so well. The response to the ticket was, that the DSS 8440 isn't in the catalog. With a link to the support matrix for ome. https://dl.dell.com/content/manual58454041-openmanage-enterprise-3-10-support-matrix.pdf?language=en-us&ps=true

Rob Burrowes

1 Rookie

 • 

71 Posts

March 8th, 2023 20:00

So I asked if it would be added and got "Engineering haven't released any info if they have this in pipeline for future OME release. I would say keep an eye on the support matrix when new OME version is released. "

Rob Burrowes

1 Rookie

 • 

71 Posts

March 14th, 2023 21:00

Getting nowhere fast. Tried our service account manager, and he simply got told the DSS 8440 is not in the catalog. I assumed this was just an omission,  that would be simple to correct, but clearly not.

Rob Burrowes

1 Rookie

 • 

71 Posts

April 5th, 2023 21:00

I got told that adding the DSS 8440 server to the OME catalog would require a business case, and that that  request was denied.

Not the answer I was hoping for, and to be blunt, I find it extremely odd that this turned out to be so hard.

I had assumed that the catalog would be being produced by a script, from a central database. All the firmware updates for this host are on the Dell support web site, so someone is maintaining that data.  

Backup strategy is to maintain my own private catalog. I have manually edited the main catalog before, to add in firmware updates for our R740XD2.  I see our new R7525 is also missing entries for some firmware, though all the entries are  on the Dell support site. (both cases indicate the catalog is not derived from the same data source as the web site). 

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