uninstalling the Dell Data Protection Encryption to upgrade windows 10

Hello @sosa2324 

Removing Dell Encryption can be complicated if there is encrypted data on your computer.  If needed I've included the support number where you can get live assistance on how to remove Dell Encryption. On the Dell Encryption Drivers and Download page you can download the Dell Data Security Uninstaller which will help you remove Dell Encryption.  However as stated above if there is encrypted data on your machine you will need to provide the key bundle for your encrypted data.  This would have been saved by you during setup or could be managed by your company.  This is where support can really be a benefit in helping identify if you do have encrypted data or if its safe to just remove Dell Encryption so you can upgrade your PC.  

Here is the uninstall guide for Dell Encryption: https://www.dell.com/support/manuals/en-us/dell-data-protection-encryption/enterpriseeditionadvig/uninstall-using-the-child-installers?guid=guid-9f524c7b-370d-4afa-a2c6-c49eedbe2e25&lang=en-us

The uninstall guide for Personal Edition can be found here: https://www.dell.com/support/manuals/en-us/dell-data-protection-encryption/persedig/uninstall-using-the-child-installers?guid=guid-adcd36ef-547d-4df8-b352-962902120bae&lang=en-us

If you need further assistance, it will be best to contact Dell Support at 877-459-7304 ext 6236710 as it can be difficult to troubleshoot on the Dell Security Forum.https://www.dell.com/support/kbdoc/en-us/000125374/dell-data-security-international-support-phone-numbers