Dell Data Security Technical Newsletter - January 2019

Other Helpful Links

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Upgrading to Dell Security Management Server Virtual 10.0 Hangs

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Explanation of Pre-Boot Authentication Commands for Dell Security Server Dell Data Protection Server

How to Install the Dell Data Protection Remote Management Console

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Dell Endpoint Security Suite Enterprise and Dell Threat Defense Escalation of Privileges Vulnerability

Dell Endpoint Security Suite Enterprise and Dell Endpoint Security Suite Pro Uninstalls Firewall

How to Configure Updates in Dell Threat Defense

How to Install Dell Encryption Enterprise / Dell Data Protection Enterprise Edition

Required Configuration for Self-Encrypting Drives When Using a Zoom Card

How to Enable and Disable the Firewall for Dell Security Management Server Virtual Dell Data Protection Virtual Edition

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Dell Encryption Enterprise Shield may get Blank White Local Management Console on Virtual Machines

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How to Commit Policies for Dell Data Security / Dell Data Protection Servers

Dell Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available. 

Dell Data Security Chat

For customers residing in the US, we provide support via Chat. We have agents available for your convenience Monday-Friday, 8am-5pm CST. 

Come Chat with us!

Webinars

Did you know we offer a 1-day webinar to help you deploy your Dell Data Security Encryption Server? The webinar can cover both Enterprise Server and Virtual Server designs and help you be prepared for establishing your encryption environment. In addition to deployment basics, we cover best practice management and how-to scenarios.

For more information and to get into the webinar, contact your sales representative and ask for the Dell Encryption Enterprise Management Server Installation and Best Practices Webinar. 

10.2.1 Dell Security Management Server, Data Guardian, and Dell Security Center Updates

Dell has released:

• Dell Security Management Server v10.2.1
  • VMWare
  • Hyper-V
• Del Data Guardian v2.2.0
  • Windows
  • Mac
• Dell Security Center
  • Updated automatically

This release introduces support for:

• Office 2019 support for Dell Data Guardian for Windows and Mac
• Basic File Protection in Dell Data Guardian Web Portal

For information for the Dell Security Management Server and Data Guardian, along with application downloads and documentation, review our article Support for Dell Data Guardian.

Dell Security Management Server Virtual 10.2.1 fix for Upgrade issues

This release resolves an issue where Dell Security Management Server Virtual may not properly update. If you were experiencing issues with an update, they are now resolved.

Installing Threat Defense

Do you need help installing Threat Defense on a system? Here is a five-minute How To video.

Windows 10 1809 Support (October 2018 Update / Redstone 5)

Dell Data Security fully supports Microsoft Windows 10 1809 (October 2018 Update/ Redstone 5).

Reference Dell Data Security Windows 10 Feature Update Compatibility for specific product support status on 1809.

macOS Mojave (10.14.2) Support

Dell Data Security now supports macOS Mojave 10.14.2 on:

• Dell Encryption Enterprise for Mac v10.0.1.8425 and later
  • For more information, reference Dell Encryption Enterprise for Mac System Requirements
• Dell Data Guardian v2.1.0 and later
  • For more information, reference Dell Data Guardian System Requirements
• Dell Threat Defense v1512 and later
  • For more information, reference Dell Threat Defense System Requirements
• Dell Endpoint Security Suite Enterprise v1511 and later
  • For more information, reference Dell Endpoint Security Suite Enterprise System Requirements 

Smart Card Reader Support Functionality

Dell Full Disk Encryption and Dell Self-Encrypting Drive Manager have been updated with supported Smart Card Readers. For more information, reference:  

• Dell Full Encryption System Requirements
• Dell Self-Encrypting Drive Manager System Requirements

Managed Reports for Dell Data Security

Beginning with Dell Data Security server v. 10.1, Managed Reports replaces Compliance Reporter. Compliance Reporter has been removed from the WebUI and the services are disabled by default.
 

For information on managed reports, reference How to Schedule Managed Reports for Dell Data Security Servers.

For information on re-enabling Compliance Reporter, reference How to Enable Compliance Reporter for Dell Data Security Servers.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs. 

Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039.

For a list of in-country phone numbers, click here.

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Helpful Links 

If you are experience an error when uploading a document to the Dell Data Guardian Web Portal, please review our article "Unauthorized WOPI host" Error Occurs When Uploading a Document to the Dell Data Guardian Web Portal.

Need help with managed reports? Read How to Schedule Managed Reports for Dell Data Security Servers for help.