Correct Process to Decrypt a laptop with Dell DDPE

Hello there ukengineer!

Thanks for contacting us via our forums.

The uninstall process is detailed in the below PDF starting on page 51.

topics-cdn.dell.com/.../dell-data-protection-encryption_administrator guide7_en-us.pdf

A high level process overview is below

• Run the DDP|E installation file again.
• Proceed through the steps until you reach a screen asking if you want to download the decryption keys from the server.
• Choose the option to download keys from the server and enter your DDS Console admin credentials.
  • NOTE: You will specifically need the "Forensic Admin" rights granted to you in the DDS Console.
• Once keys are successfully downloaded you can click next through the remaining install screens.
• You will be prompted to reboot.
• Once Windows comes back up DDP|E will be removed and a new decryption service will be registered to decrypt your hard drive.
• Once decryption has finished and the computer is rebooted DDP|E will be completly removed.

Hope this helps, if you need further assistance please let us know.

Best Regards,

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Follow the steps and instruction.

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