DPA Celerra filesystem stats collector XML API error

Question

We're testing DPA 5.8 to monitor a Celerra environment. It starting to collect data but it's not collecting any fileystem data via de XML API. When looking at the log, we're seeing following error: Host Name,Level,Location,Function,Message,Timestamp backupsrv01.doris.local,Warn,clctr.mod.celerra,celerraLogProblemEntry,'FAULT: query[FileSystemQueryParams] problem[1] component[API] facility[Generic] severity[error] errorcode[14227144705] message[Unexpected exception of unknown nature.] description[The XML API server took an unexpected  exception. This does not mean that it stopped functioning for other users. (In most casses it is an APL reply unmarshalling error).] action[If the problem persists, collect support materials by running the /nas/tools/collect_support_materials script or the newer /nas/tools/automaticcollection script. Note any symptoms.  If you require more information on the materials collection process, refer to the Problem Resolution Roadmap for Celerra, available on EMC Powerlink, or EMC Knowledgebase Support Solution number emc135846.   For more information, use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support > Knowledgebase Search > Support Solutions Search.] diagnostics[Exception tag: 130743c8bfa]',9-6-11 13:49 Anyone seen this before and how can we solve hit, celerra is running version 6.0. Regards, John

DavidRussell1 · Accepted Answer

Hi John, I have seen this error before and it was caused by a bug in DART 6.0 which I believe has been resolved in DART 6.0.41. Kind Regards David David Russell EMC Technical Support

jjgrinwis · Answer

guess what, customer is running 6.0.40, bummer.

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