PowerProtect DD Monthly Support Highlights May 2024

Dial Home process automation for PowerProtect DD

Dell is now leveraging cutting-edge automation tools to enhance the customer experience and provide faster responses (only for selected alerts). Once a dial home service request (SR) is created our system automatically sends out emails to customers.

These emails offer the option for customers to request Technical Support assistance from an Engineer or close the SR if no assistance is needed.

Note: If you are not receiving these emails on desired Email ID, please contact your Service Account Manager (SAM) or update the Contact details for Dial Home on your Data Domain Asset instead of Site Level/Party ID by creating a case with Advanced Services Team (AST) > Manage Contacts' Access and Roles.

To learn more about target codes and release notes, please click here.