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March 30th, 2025 05:33
Your refusal to service out of warranty monitor
I purchased a DELL Vostro 3681 with a Core i3 processor on April 12, 2021, warranty ended on April 14, 2024. The E2216HV (warranty ended on April 13, 2024) on that came with this Dell desktop was only unpacked on February 1, 2025. After using it for 20 days, I encountered a vital issue when there is a power outage, power shutdown from power supplier or distribution company, in our case TNEB, and I turn off the computer, the monitor fails to power on once electricity is restored. It remains unresponsive for approximately 3 to 4 hours before it automatically turns on. During this waiting period, although the CPU is operational, the monitor is unusable. This problem has been acknowledged as unusual by various professionals in the computer hardware field.
When I sought assistance regarding this issue, I was met with indifference, as the support team informed me that the warranty had expired and they could not assist me. They suggested I seek repairs from local computer service providers. It is disheartening to observe that multinational corporations operate with such a lack of accountability, selling products that exhibit peculiar issues related to power reception, possibly during the conversion of alternating current AC from the wall outlet to direct current DC within the power supply unit. Despite my willingness to pay for the monitor's repair, I was met with a blunt refusal due to the expired warranty.
In contrast, many household products from local manufacturers come with the assurance of service at any time, even for paid repairs. For so many decades households in India have been utilizing the services from manufacturers or their dealers. However, multinational companies like DELL and Samsung who sell their products in India often adopt a dismissive attitude, compelling consumers to purchase new products at huge expense again and again.
I seek the following details =
- Besides I would like to understand why multinational corporations like you are afforded such privileges by the consumer affairs ministry or the department responsible for addressing public grievances, allowing them to evade service obligations to their customers beyond the warranty period.
- Please give details of privileges given to you so that you can stop to take on complaints beyond warranty and continue selling your new products afresh
Tirupur, 30.03.2025
ejn63
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March 30th, 2025 11:08
Dell does not repair monitors (neither do most manufacturers). If they fail under warranty, they are replaced.
If the issue only arises when there's a power outage, consider purchasing an uninterruptible power supply for the system and monitor.
The fact is that much electronic equipment is essentially either unrepairable if it fails, or it's uneconomic to repair.
pongaligounder
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March 30th, 2025 16:46
@ejn63 In a Tamil film comedy, renowned comedian Goundamani portrayed a landlord in Madras. He goes to his property to collect rent from the tenants residing there. When he shouts at them, the tenants remain inside and do not come out. He then remarks, "Do not pay the rent; first, come out and face me." Similarly, Dell should first identify the root cause of the issue; they are not obligated to provide free service, and I am willing to pay for assistance. The monitor functions perfectly well when not affected by power outages. Should we really discard it as waste? Unfortunately, all these concerns seem to fall on deaf ears.
ejn63
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March 30th, 2025 17:22
That assumes far too much. First, Dell did not make the monitor -- a contractor did, likely in China of parts sourced there and assembled by machine. They're not going to spend money fixing a device at (other than China) labor rates under warranty -- and post-warranty, the repair cost exceeds the replacement cost of the device.
If you want to address that, since it's a global issue -- start with "right to repair" where you're located.
Radhakrishnan N
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March 31st, 2025 04:01
@ejn63 The monitor functions properly, except for a duration of 2-3 hours following a power outage and its subsequent restoration. Dell needs to resolve this matter, regardless of whether they choose to repair it. It is essential to identify the root cause of this problem. If DELL are unaware of the cause, it raises the question of why DELL have so many hardware personnel on their team.
(edited)
Chino de Oro
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April 1st, 2025 01:52
Excellent and very informative answer. To add, Dell probably did not want to offer monitor repair service because there is no customers. When the cost of parts + labor could exceed the cost of a 3 - 4 years old monitor, anyone want to pay for the repair?
Electronic gadgets get better and cheaper every year. Anyone with the right mind would rather spend the money on a new monitor than to pay for repairing an old one.
Radhakrishnan N
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April 1st, 2025 05:26
@Chino de Oro If selling licences are given to companies which undertake repair also , they companies like you will come forward to repair. You are allowed to sell your products without restrictions. Television is an electonic product . Do people throw it away when issues arise ??
ejn63
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April 1st, 2025 20:45
The answer to that is overwhelmingly yes. The average TV sells in the US for $400-500. With a trip to the repair shop half of that for a simple repair, once the warranty expires, the average owner will simply replace the device, not repair it.
It's not the most environmentally friendly approach, but it makes no economic sense to repair most electronics that cost less than $1,000 to buy, if repair is even possible (the parts are often unavailable).