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service request was canceled without any notice
I've been waiting all day for a technician to fix my desktop, but no one showed up, and I found out my service request was canceled without any notice. I've called and emailed multiple times over the past couple of days but haven't gotten any help. My desktop won't boot, and although my service warranty expired recently, the issue started before it expired. I'm stuck and not sure what to do next? The pro service is expired on May 9, 2024, but the case created on May 3, 2024 (11 days ago).
Zeker623
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July 10th, 2024 15:01
Wow, that looks like they purposefully deleted the ticket so they wouldnt have to fix it and now you have to pay.
IF you still have the case number try to reference it in future contacts. Always always always make screenshots of all chat sessions and service tickets and what not. I learned that the hard way.
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