2 Posts
0
275
Order Never Confirmed
Hello, I recently bought (or so I think I bought) a new XPS 13 Plus on Saturday, August 6th, at 10:20 PM, but I have not received a confirmation email. The screen did say my purchase was confirmed though. I have tried looking at my Orders yet nothing shows up, I called Dell Support and they cannot locate my order based on my number. When I tried to speak to an actual human being they hung up on me within 2 seconds (no joke), I don't want to buy it again as I fear being charged twice, but I do need the computer before August 23rd (Expected Arrival Time was Aug. 10-17). Help Please
ejn63
10 Elder
10 Elder
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25.3K Posts
1
August 11th, 2022 03:00
An unconfirmed order will never arrive. Contact your financial institution to find out what they can see, and file an issue about a failed order with them.
Destroyer1080
2 Posts
0
August 11th, 2022 08:00
Thank you, will purchase again as it has passed the 72 hour period and no confirmation was sent.
Kedah
2 Posts
0
September 4th, 2022 20:00
Hai, I already order and paid on 3rd September 2022. I dont received order confirmation yet. First, i try email and no respon. Then, I already tried to call dell support but only machine answer my call. I'm so disappointed. What happen to my order ? And my money? Please help me.