4 Posts
1
368
No one come to collect my broken laptop
Last week My laptop is broken and needed to be collected by collection team. However, It has been a week and there's still no one come to collect it. DPD delivery never contact me and dell staff told they would come everyday this week. They told me they arrange the DPD to come at 2PM today, up to now there's still no text and phone call on me. I am very annoyed at when they could collect my laptop. My daily life and study is strongly effected by it as I can't leave my home in order to wait for DPD's collecting.
Riiice
4 Posts
0
December 13th, 2022 16:00
I finally made a customer phone call with DPD and solved the problem. There’s no avail to contact Dell service, they just told you they would contact with DPD and then disappeared.
I suggest you to contact DPD service at 9:00am and they will manage it.
Riiice
4 Posts
0
December 5th, 2022 06:00
It has been 11 days, there's still noone contacting me. My life is badly effected by it. Why can't you change a delivery or even tell me the delivery depot's address?
SGT Derbyshire
2 Posts
0
December 13th, 2022 15:00
I'm having a similar problem trying to return a 38" gaming monitor that is faulty. Was told x3 it would be collected, no one from DPD has turned up. 1st time DPD cancelled the pickup with no explanation, then didn't turn up on the rescheduled day and never bothered to contact me. Dell arranged the 3rd pick-up (or so they say), again DPD didn't turn up and no text or phone calls. I am so fed up of this.
Now have to figure out how to get a very large, heavy box into my car and to a small, local DPD drop off point that I'm worried will not accept such a large box.
I feel your pain of waiting around for a never appearing DPD driver, and a Dell customer service that doesn't give a hoot!