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Long refund process
I purchased an MSI video card directly from Dell shipped and sold by Dell and received the wrong item gals customer support team was amazing and said they could get me a new card or issue a refund but the new card wouldn’t be there on time so I asked for the refund I am now 2 1/2 weeks waiting on a refund. My customer support specialist told me that the card was shipped by third-party manufacture and I had to wait longer for the refund and I explained to him that dell billed me, And I even use my gal preferred account credit to pay Dell. It’s beyond frustrating having to wait for over $1500 in a refund
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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May 13th, 2019 14:00
Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the order/ customer number, registered name & email address.