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I received a faulty computer and it hasn't been repaired for 4 months!
When I received the computer in November 2023, I found that there was a problem with the speaker, but at the time I thought it was not a big problem. When I realized that the problem was serious, I started to apply for repair, but after 4 replacement parts (including the motherboard), sending the computer to dell, countless remote assistance, and 4 times system reinstallation, the problem still hasn't been solved. Dell agreed to give me a refurbished computer, Are you kidding me? <New system exchange policy. DELL-Admin> This question has been affecting my experience for four months. I worked with dell to detect the fault and it took countless hours to fix the problem. In exchange for a refurbished computer? This is so disappointing. I can only accept a new computer or a refund.
ejn63
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May 10th, 2024 10:31
If so, you'll end up with an expired warranty and no recourse. The replacement will be refurbished, and you won't receive a refund on a 6 month old system.
Amossss
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May 10th, 2024 15:01
@ejn63 In fact, I only used it in less than half the time, because more than half of the time was spent on repairs. It was a faulty product from the time I received it, and dell didn't fix it for 4 months, in which case dell is still only willing to supply refurbished computers
Amossss
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May 20th, 2024 19:32
My computer has not been repaired since February 2024, and dell has only agreed to provide me with a refurbished machine. However, the power button on the refurbished machine was dented, and there were visible burn marks on the motherboard. On top of that, this refurbished machine is
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