How to file a complaint with Dell

Does anyone know how to reach Dell and file a complaint ?

In December 2019 I purchased an "Annual Software Only Support Agreement for Notebooks" and every time I have tried to use it, I was told that I did not have free support and had to pay. 

I tried emailing the email address of the Dell Rep that sold me the agreement, but no reply.

I fixed the issues myself (I work with IT, but had the agreement in place as I prefer to spend my time on serving my customers and not fix issues on my own pc), but a couple of weeks ago I received an email from Dell to renew the agreement (the agreement that I was refused service on previously), so I naturally asked the Rep why I was denied service previously...and to my 'surprise' NO RESPONSE.

So I got a little irritated and tried to contact the Manager (that person was mentioned in the "tell-my-boss-how--am-doing' section of the email)...and again to my 'surprise' NO REPSONSE.

So I tried contacting Customer Care with this message:

"I tried using my software support several times during the past year, but was denied free service and told I had to pay. I now received an email from a Manan Wani at Dell offering a renewal of this and when I complained about being denied service, the person did not respond. I reached out to the persons manager and no response either.

How do I get hold of someone that I can complaint to about this fraudulent way of doing business ?"

The answer I got was : "Please contact our Technical Support Department at your earliest convenience. They will be happy to assist you as per the terms of your warranty."

Well...I did not ask for Technical Support, but to file a complaint...but I guess that the machine answering the emails did not see that.

So I answered this:

"Thank you for your reply.

This is turning into a farce…previously when I contact Tech Support, I am told that I have to PAY for support even when I give them the information about the support package purchased!

So NO…they will NOT “be happy” to assist me!!! And NO, I will not waste my time being on hold and not getting help.

I want to file a formal complaint about the way I am being treated and I would like my money back from the Support Package that I was not able to use!

Please escalate this to a Manager or other person that has the authority to handle issues like this."

And now comes the pop-quiz...do you think I have heard anything from them since ??

(Yes, you guessed correctly...I heard absolutely nothing...)

Has anyone experienced the similar 'service' and/or does anyone know how to file a complaint with Dell?