DO NOT BUY ALIENWARE PRODUCTS! Worst after-sale service ever!

I bought a 34-in Alienware monitor this year and after 4-5 months, it started making popping and crackling sounds.

I ceated a service request, the technician support told me it was the sound of fans inside. I explained it was not a fan sound, because the sound exists as well after fan stop.

I spent hours recording videos and finally the agent understood me. He called and asked me to find customer care and request for a return and refund. 20 minutes after the phone call, he called me again and told me that he discussed with his manager and colleagues, he could now offer me a replacement instead. I accepted the solution but I was going to have a vacation outside of Canada for a month, he told me no problem, the replacement could be processed once I come back. All I needed to do is starting a new request and tell them my old request number. After the phone call, I emailed him as well to double check and make sure that I will get a replacement for sure after coming back so I do not need to explain everything again, he promised me and said yes.

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HOWEVER, after I come back, they refused to send me a replacement and said it was a fan sound. I said it was not because I can certainly recognize a fan sound. The service representative acted like he has never been to a school and he could not read at all and kept telling me it was a fan sound.

After this meaningless argue, they changed a service representative for me. He asked me to do several self-checks which I had been asked to do a month ago. I did again and the guy told me it was the sound of fans, and he could request a refund from internal team for me. I was totally speechless but accepted because I did not have any other options.

T il today, I am still waiting...