Disappointing Experience with Dell Support

I'm extremely frustrated with the service I received from Dell's ground team today. Despite scheduling a memory upgrade for my system and confirming an 11:30 am arrival time with the technician, he showed up an hour late.

To make matters worse, he then left, citing a forgotten part, and has yet to return six hours later! I received a message at 3 pm saying he'd arrive within five minutes, but it's now been three hours.

As a professional, I can't afford to have my productive workday wasted due to avoidable delays and poor communication. I've already spoken with support via phone and email, but my concerns have been met with radio silence.

Dell, I expect more from your team. Please look into this matter and provide a resolution. I hope others can learn from my experience and plan their schedules accordingly.

#Dell #CustomerService #Support #DisappointingExperience"