Dell/Alienware Warranty Nightmare

I have been a home customer for 6+ years now (corporate customer from 2001 while working in IT) and have been dealing with another ridiculously protracted customer service nightmare regarding a replacement of a 2010 R17x.  I do not know that publishing the entire 2 hours chat session or 25+ e-mail chain benefits anyone.  I would love to speak to somebody here in the states that might actually be able to make something better out of a bad situation.