DELL BETRAYED ITS LOYAL CUSTOMERS

Selling its customer loans to Comenity Bank, a widely reported predatory lender, was a huge mistake and will drive many loyal customers to its competitors. I never had a problem with DFS until they made this colossal mistake without my authorization. But I now have issues every month with this disgraceful bank and they are never resolved despite multiple attempts. Dell had many reputable banks to choose from, yet they chose one whose reputation is horrendous. I've provided the CFPB with my entire file. Many, like mine, have been specific to Dell customers. But many more are from customers of the 90 other retailers who, like Dell, have selected Comenity to process credit accounts.

I have now spoken to 9 other Dell customers who are as outraged as me about this change that was forced upon us. Comenity needs to be stopped before ruining the credit reputations of thousands more honest Americans who cannot afford to fight this corrupt bank on their own.

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