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Claiming warranty
I've had purchased wireless keyboard and mouse from Amazon. But my mouse is not working now. I've already replaced battery but still it is not working. I am trying to claim warranty from chat bot. But it keeps asking me service tag but I have not purchased it with my laptop. I am entering order number but still it is not working.
Here is them invoice image.
Here is them invoice image.
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Chino de Oro
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May 17th, 2024 07:32
You won't be able to claim warranty by posting here. Follow the info below with option applicable to you.
How to get support for your Dell Keyboard and Mouse that isstill under the 1 year warranty
For Mouse/Keyboard bought with a Dell computer:
- Click Get Help Now on the bottom right corner of this page.
- Briefly explain the issue with your mouse or keyboard.
- Provide your email when requested.
- Next provide the Service Tag of the computer with which you bought the keyboard and/or mouse.
For Mouse/Keyboard bought separately:
- Click Get Help Now on the bottom right corner of this page.
- Enter your email when requested.
- Next provide the Order Number (found on the invoice for keyboard or mouse).
- Attach a copy of the invoice (image or PDF) in order to validate the purchase information.
- Briefly explain the issue with your mouse or keyboard, you should get an agent assigned to assist you.
Customer Care forum does not have Get Help Now button, select electronics forum link below for available access https://www.dell.com/community/en/categories/electronics
JAGDISH.J.PTL
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July 11th, 2024 12:24
I had replaced wireless keyboard and mouse couple of months ago but received keyboard is lagging. it is not typing complete words sometimes and I need to press keys multiple time to write.
(edited)