Start a Conversation

Unsolved

This post is more than 5 years old

16906

August 20th, 2016 16:00

Be careful about their delivery!

PLEASE don't trust what dell claims seriously. They always hide some important information to their customers! And their delivery is awful!

I bought a desktop on 08/09, nearly two weeks ago. Before my purchase, it claimed two day delivery but did not told me what was the estimated delivery date. Then after I made the purchase, confirmation email told me estimated delivery date was 08/22?! I contacted Dell, they told me they need time to assemble and test the device even though Amazon indicated the same model with the same configuration was in stock. Beside, before my purchase, I contacted their online sales about the delivery date, they even didn't tell me that part. 

Then they promised an overnight shipment but somehow later the updated email indicated I bought another model of desktop! And I need to contact them again to correct it. 

And finally it was shipped on 08/18 and indicated would be delivered on 08/19. But then on 08/19 when I checked again, the delivery date changed to 08/23, even later than 2 days delivery?!!! I contacted Fedex and Dell and figured out somehow Dell made an international shipment and shipped it from Mexico? However, the tracking information still indicated it was shipped from Texas? They explained it was just something wrong with system updates and since it was shipped, they could not do anything and cannot gave me compensation. And they also told me an international delivery need lat least 3 days, then why they claim it as overnight shipment? Last but not the least, the customer care person was so rude and said it sometimes happened and it is not their fault!

Hopefully that could help people who plan to purchase from Dell. Be careful about their delivery!

No Responses!
No Events found!

Top